Utility Universal Banker

Business First Bank; Port Allen (LA); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Business First Bank in Port Allen, LA seeks a Utility Universal Banker to deliver high-quality customer service, handle transactions, and open new accounts. The role emphasizes building relationships and meeting banking center sales goals, with flexibility to work at multiple locations.

Ideal candidates have 2+ years in personal banking or teller roles, strong communication skills, and a commitment to confidentiality and regulatory compliance.

Qualifikationen

• Must have at least 2 years of personal banking or teller experience with emphasis on customer service.
• Knowledge of bank deposits, lending products, credit products, and services to open accounts or refer to specialists.
• Excellent customer service skills with strong verbal and written communication.
• Ability to build relationships, collaborate, and work in a team.

Aufgaben

• Serve as the customer's first point of contact by addressing total financial service needs.
• Process transactions, perform new account openings, and generate referrals.
• Support sales objectives by cross-selling bank products and maintaining client relationships.
• Assist management with day-to-day transactions and respond to customer inquiries.

Kenntnisse

Customer service

Relationship building

Teamwork

Problem solving

Verbal communication

Written communication

Teller experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

SUMMARY

The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations.

SPECIFIC JOB DUTIES

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing,
  • new account sales,
  • customer service, and,
  • referral generation.
• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions,
  • preparing reports, and,
  • researching and resolving issues as well as responding to all customer inquiries.
• Complies with Bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top level client service in handling all transactions professionally.

JOB REQUIREMENTS

• High School Diploma or GED.
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments.
• Excellent customer service skills that include above average verbal and written communication.
• Relationship building, collaboration and teamwork.
• Problem solving skills.
• Teller and systems training and new account opening.