Utility Technician Supervisor
Union County, NC
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Benefits offered by this job
Job summary
Union County, NC is seeking a Utility Technician Supervisor to lead a crew in Water & Wastewater Operations. The role includes maintenance, meter work, CCTV inspections, and emergency responses, with emphasis on safety and regulatory compliance.
You will supervise staff, coordinate with billing and customer service, and ensure reliable water/sewer service across the distribution system. A CDL-A with Tanker endorsement and water operator certifications are preferred.
Qualifications
- High school diploma or GED required, with relevant certifications preferred.
- Demonstrated ability to supervise crews and enforce safety standards.
- Experience with water/wastewater operations is preferred.
Responsibilities
- Supervises and trains staff in equipment operation and safety.
- Monitors performance and enforces safety and operating standards.
- Maintains records, prepares reports, and coordinates with Billing/Customer Service as needed.
- Operates and maintains water/wastewater systems and CCTV equipment as required.
- Responds to emergencies and oversees maintenance of water/sewer infrastructure.
Skills
Education
Job description
The Utility Technician Supervisor, under limited supervision, performs professional and technical work in Water & Wastewater Operations. Work involves performing and overseeing a crew performing maintenance including mowing and operating various types of heavy equipment and pumps. Work also involves installing and repairing water/sewer taps, emergency and routine system repairs, reading/installing/troubleshooting/repairing meters, locating sewer/water lines, fire hydrant flushing and maintenance, valve exercises, and maintaining/repairing/cleaning sewer lines, and utility right‑of‑ways. Employees will be required to perform preventative maintenance and ensure all safety policies and procedures are followed. Other duties may require attending training and assisting in other areas as needed.
- Monitors employee performance to determine compliance with operating and safety standards.
- Implements work activity in accordance with priorities.
- Utilizes proper safety precautions related to all work performed, participates in safety meetings, and ensures safety training for assigned staff is completed as required.
- Provides training on required safety procedures in accordance with County and OSHA policies.
- Inspects and performs basic preventative maintenance checks and services on county operated vehicles; assists supervisor with monthly inspection of vehicles.
- Exercises judgment in areas of responsibility. Identifies problems and situations as they occur.
- Documents work performed, parts used, and job‑related assessments. Identifies equipment needs for each assigned project, requisition maintenance supplies, materials and equipment.
- Supervises and trains personnel in industry specific hardware and proficient operation of tools and construction related equipment necessary to perform the job.
- Operates and repairs equipment including vehicles, trucks, backhoes, excavators, wheel loaders, skid steer, tractors, power tools, and other equipment.
- Maintains facility to meet regulations set forth by NCDEQ as necessary. Regular roster rotation for "on‑call" duty.
- Performs work in emergency situations as required. Performs other related duties as assigned.
- Maintains records related to time expended against job order and prepares job reports for submission in work order management system.
- Reviews citizen concerns and billing problems; coordinates with Billing and Customer Service as necessary to resolve.
- Controls the delivery of water and wastewater throughout the distribution system.
- Monitors system operation during the workday and at night via the SCADA system. Maintains pump/booster stations, water towers and associated equipment. Performs basic electrical repairs and computer monitoring.
- Supervises the maintenance of water/sewer lines and appurtenances. Maintains and cleans water/sewer lines ensuring proper system operation, maintains water/sewer right‑of‑ways including mowing and inspections, performs CCTV inspections on new construction sewer lines. Maintains pump stations, manholes, CCTV equipment, etc. as necessary.
- Installs and repairs fire hydrants.
- Oversees rapid response to customer calls and complaints. Operate Closed Circuit Television (CCTV) inspection equipment and vacuum/hydraulic jetting equipment.
- Performs water service connects and disconnects for service activation and deactivation, repairs, emergencies, and illegal or unauthorized water usage. Completes and posts shut‑off notices at customers' residences to alert occupants of impending termination of service; terminates service of unpaid delinquent accounts; locks and pulls meters with appropriate security devices.
- Works with hazardous materials such as chlorine to sanitize new lines, as necessary.
- Performs complex field service investigations for Billing and Customer Service departments including accounts involving possible tampering cross connections, and illegal idlers that require extensive research, documentation, and communication.
- Records meter readings and meter numbers accurately.
- Installs new meters, repairs, replaces existing meters, meter boxes, vaults and lids when necessitated by such factors as leaks, complaints, erroneous readings, new construction, and exchanging meters.
- Tests, repairs, and troubleshoots to repair water meters to ensure the accurate operation of water meters. Checks for leaks and broken meters; repairs leak in mains, service lines, meter boxes and vaults; raises and lowers meter boxes, vaults, and service lines.
- Oversees and conducts water/sewer line construction, locates lines, makes taps, repairs line leaks, repairs main line breaks, assigns work to crew, and ensures appropriate traffic control measures. Moves meters out of driveways, installs meters, and reads meters. Landscapes around areas where work was performed.
- Schedules and inspects work from outside contractors.
- Oversees, monitors, and performs work requiring confined space entry and responsible for completing necessary documentation. Enter and work in permit required confined space as necessary.
- Oversees and resolves problems incurred during the installation, repair and testing of water meters and related metering equipment.
- Serves as a back‑up for the Utility Services Manager in their absence, performing related duties and responsibilities as needed.
- Thorough knowledge of the NC811 regulations.
- Performs other related duties as assigned.
- Education And Experience: High School Diploma or an acceptable equivalent diploma (GED), and three (3) years of experience: or any equivalent combination of education and experience.
- Licenses Or Certifications: Valid Class “A” Commercial Driver’s License (CDL) with Tanker endorsement and the ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy (unless medically exempted). Employment pre‑placement Drug and/or Alcohol test required for this position.
- Ability to obtain industry‐standard training and certifications, including but not limited to NC DOT‑approved flagger safety training, Federal OSHA excavation requirements, including Competent Person, Confined Space, and CPR and First Aid.
- Possession of a Water Distribution Operator Grade “B” certification or Water Pollution Control Collection System Operator Grade “2” certification or the ability to obtain within 18 months of hire.
- Works various shifts, including weekends and holidays.
- Education and Experience: High School Diploma or an acceptable equivalency diploma (GED), and five (5) years of experience.
- Licenses Or Certifications: Water Distribution System Operators “A” Certification or Water Pollution Control Collection System Operator Grade “3” or higher.
- NC AWWA‑WEA Leadership Academy Level 2 or equivalent
- Valid Class “A” CDL Driver's License with Tanker endorsement and ability to maintain a safe driving history as defined by the Union County Vehicle Use Policy (unless medically exempted).
- Works various shifts, including weekends and holidays.
Must be physically able to operate a variety of machinery, equipment and tools including computers, calculators, radios, typewriters, compactors, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 150 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 25 pounds of force constantly to move objects. Requires the ability to maintain body equilibrium when bending, stooping, crouching, climbing, reaching and/or stretching arms, legs or other parts of body to grasp, push, pull or otherwise move objects. Physical requirements are for Heavy Work.
Work is performed in an environment with heavy equipment and machinery that could result in bodily harm to co‑workers or others. Work performed in all types of weather.
All full‑time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage.
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
All full‑time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
Basic Term life Insurance in the amount of one times the annual salary is provided for all full‑time and benefitted part‑time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full‑time and benefitted part‑time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
The NC401(k) supplemental retirement program is available to full‑time and benefitted part‑time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Options are available to regular full‑time and benefitted part‑time employees who wish to use pre‑tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible health care expenses.
Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre‑tax dollars for eligible dependent care expenses.
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
For full‑time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part‑time employees accrue prorated sick leave based on a percentage of the full‑time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
There are 13 County recognized holidays (includes 3 days for Christmas) per year with 1 floating holiday available.
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
Paid leave is provided to full‑time or regular part‑time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
Educational Leave is available to regular full‑time and benefitted part‑time employees when participating in a job‑related, short course, such as an update, not to exceed ten (10) consecutive working days.
Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies.
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work‑related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work‑related problems.
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full‑time and benefitted part‑time employees through payroll deduction.
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.
- Do you have a High School diploma or GED?
- yes
- no
- Do you have a valid Class A CDL driver's license?
- yes
- no
- Do you possess a Grade B Water Distribution Operator Certification or Grade II Wastewater Pollution Control Certification?
- Yes
- No
- Do you have three years of related experience?
- Yes
- No
- Required Question
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