Utility Steward - Hilton Cleveland Downtown

Hilton Worldwide, Inc.; Cleveland (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Hilton Worldwide, Inc. seeks a Utility Steward for the Hilton Cleveland Downtown. This role focuses on cleaning and maintaining service ware to support exceptional guest experiences. Candidates should demonstrate quality, productivity, and customer focus in a collaborative team environment.

Qualifications

• Demonstrated exceptional hospitality and guest experience focus.
• Ability to work efficiently in a fast-paced environment.
• Strong teamwork and collaboration skills.

Responsibilities

• Wash dishes and operate the dishwasher for cleaning.
• Stock and maintain supplies and clean service ware.
• Train other stewards as needed.

Skills

Quality

Productivity

Customer Focus

Job description

Job Description - Utility Steward - Hilton Cleveland Downtown (HOT0BOCA)

Job Number: HOT0BOCA

Work Location: Hilton Cleveland Downtown, 100 Lakeside Ave E, Cleveland, 44113

About the Hotel:
The Hilton Cleveland Downtown is a premier destination connected to Cleveland’s convention center, located in the heart of Downtown Cleveland. The hotel features an indoor pool, fitness center, and a top-floor bar with views of Lake Erie. Nearby attractions include Rocket Mortgage FieldHouse, Playhouse Square, and East 4th Street.

What will I be doing?

As a Utility Steward, you will be responsible for transporting and cleaning cooking utensils and service ware, supporting the hotel’s commitment to outstanding guest service and profitability. Your tasks will include:

• Washing dishes and operating the dishwasher to clean chinaware, silverware, and utensils
• Scrubbing pots and pans
• Burnishing, de-tarnishing, and polishing silverware
• Stocking and maintaining supplies and equipment
• Performing cleaning duties such as mopping and trash removal
• Transporting and storing clean service ware
• Training other stewards, as needed
• Preparing and arranging clean service ware for events and functions

What are we looking for?

Hilton values innovation, quality, and success, guided by our core Values:

• Hospitality: Passion for delivering exceptional guest experiences
• Integrity: Doing the right thing always
• Leadership: Leading in our industry and communities
• Teamwork: Collaborating effectively
• Ownership: Taking responsibility for actions and decisions
• Now: Operating with urgency and discipline

We also seek candidates demonstrating:

• Quality
• Productivity
• Customer Focus

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. With nearly a century of experience, Hilton is committed to providing exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to this mission.