Room Service Server Assistant - Hilton Cleveland Downtown

Hilton Cleveland Downtown; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Room Service Server Assistant. The role encompasses ensuring excellent service during food and beverage deliveries to guests, while assisting the F&B team. With a focus on personal growth, this position offers opportunities for career development in an energetic environment.

Benefits

Go Hilton travel program

Access to DailyPay

Employee stock purchase program

Maternity and parental leave

Debt-Free Education

Flexible shifts and days off

Comprehensive Health Insurance

Mental health resources

Best-in-Class Paid Time Off (PTO)

401K plan and company match

Qualifications

• Energetic individual with a positive approach to hospitality.
• Previous experience in a time-sensitive atmosphere is preferred.

Responsibilities

• Deliver and serve food and beverage items to guests.
• Set up room service trays and tables for orders.
• Collect guest trays and respond to requests in a timely manner.

Skills

Customer service

Detail-oriented

Adaptability

Job description

Room Service Server Assistant - Hilton Cleveland Downtown

Join to apply for the Room Service Server Assistant - Hilton Cleveland Downtown role at Hilton Cleveland Downtown

Room Service Server Assistant - Hilton Cleveland Downtown

3 days ago Be among the first 25 applicants

Join to apply for the Room Service Server Assistant - Hilton Cleveland Downtown role at Hilton Cleveland Downtown

The Hilton Cleveland Downtown is looking for a Room Service Server Assistant to join our team!

Check us out: Hilton Cleveland

We are seeking an energetic individual who is career driven, with a positive approach to hospitality.

This is a dual responsibility position that will be responsible for servicing our Room Service guests and assisting the F&B team as a Server Assistant.

As the ideal candidate, you will:

• Have a solidified knowledge of customer service
• Have a detail-oriented approach to your work
• Have previous experience working in a time-sensitive atmosphere
  
  
  

Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career!

• Interested? Apply to join our team today!
  
  
  

What will I be doing?

As a Room Service Server, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set up room service trays and tables to prepare for incoming orders
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Present checks to guests and obtain payment
• Return payments/signed checks to order taker
• Perform order taker duties and answer room service telephone, as needed
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
  
  
  

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Cleveland Downtown

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Bars and Restaurants

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Hilton Cleveland Downtown by 2x

Sign in to set job alerts for “Food Server” roles.

Server (Part-Time) - Hilton Cleveland Downtown

Centro AM Server - Metropolitan at the 9 Hotel

Centro Server - Metropolitan at the 9 Hotel

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.