Utility Performance Analytics Lead

FirstEnergy Corp

Akron (OH)

On-site

USD 80,000 - 100,000

Full time

7 days ago

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Job summary

FirstEnergy Corp in Akron, OH is seeking an Advanced/Senior Business Analyst to develop and maintain enterprise performance reporting and KPI governance. You will lead cross-functional data collection from operations, finance, engineering, and customer service, and design dashboards using Power BI, Tableau, or Excel.

The role emphasizes analytical rigor, strategic thinking, and clear communication to executive leadership and the FE Board.

Qualifications

Bachelor's degree in Engineering, Business, Data Analytics, or related field.
Minimum 4 years related work experience in utility operations, performance analytics, or data reporting.
Demonstrated experience in leading others and collaborating cross functionally.
Strong analytical skills with proficiency in reporting tools (Power BI, TOAD, QlikView, Tableau, Excel, SQL, PowerPoint).
Knowledge of utility industry standards, metrics, and regulatory requirements.
Excellent written and verbal communication and stakeholder engagement skills.
Ability to think strategically and own data-driven decision making, with a continuous improvement mindset.
Demonstrated skills in collaboration and communication, including presenting to executive leadership.
Demonstrated analytical and problem-solving abilities.
Excellent time management skills.
Ability to deliver quality, accurate work within established deadlines.

Responsibilities

Develop and maintain comprehensive reporting frameworks for utility performance (KPIs, SLAs, benchmarks).
Lead regular performance reviews, analyze trends, and present actionable insights to senior leadership.
Coordinate cross-functional collaboration to ensure timely and accurate data collection from utility operations, finance, engineering, and customer service teams.
Identify inefficiencies and recommend solutions to streamline processes.
Design dashboards, scorecards, and data visualizations using tools such as Power BI, Tableau, or Excel.
Identify opportunities for operational improvement through trend analysis, benchmarking, KPIs, and performance metrics.
Lead the development of automated reporting processes to improve efficiency and accuracy.
Monitor and evaluate the effectiveness and sustainability of performance initiatives.
Serve as a subject matter expert on performance metrics related to utility operations.
Draft, review, and update board level presentations, reports, and pre-read materials in coordination with subject matter experts.
Develop effective working relationships with all levels of employees at FirstEnergy.
Handle the development of multiple, high-priority reports and presentations, and incorporation of senior leadership feedback, with quick turnarounds.