Field Claims Investigator

Phoenix Loss Control, Inc.; Ogallala (NE); Hybride; USD 52 000 - 78 000; Temps partiel

Résumé du poste

Phoenix Loss Control, Inc. is seeking field investigators to support damage recovery across the US. This contract role combines 50% remote work with field site visits, requiring you to conduct on-site investigations and produce concise reports.

Expect adherence to timelines and proactive response to damage calls. You will need strong communication, reliable transportation, and the ability to work independently in a dynamic environment.

Qualifications

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers.
• Proven ability to operate independently and prioritize while adhering to timelines.
• Strong and objective analytical skills.
• Exceptional attention to detail and strong written and verbal communication skills.

Responsabilités

• Conduct on-site field investigations.
• Write detailed but concise investigation reports using diverse sources of information, witnesses, and costing estimates.
• Develop and maintain knowledge of local and state statutes for underground and aerial cables and utility service lines.
• Respond to damage calls in a timely manner and begin the recovery process with claims managers.

Connaissances

Interpersonal skills

Independent work

Analytical thinking

Attention to detail

Smartphone usage

Computer literacy

Driver's license

Safety gear awareness

Description du poste

Job Type:Contract
Workplace Type:Hybrid (50% remote, 50% fieldwork)
Compensation: $25/ hr plus$.50/mi

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is aUS-based business servicesproviderin the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 140people, servicing some of the largest cableandtelecomsoperators(e.g., Comcast,Spectrum,AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items
  

Requirements

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
  

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager
  

This is a contract position. There are no benefits offered with this position.