Utility Design & Billing Coordinator

Synectics Inc; Minnesota; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Synectics Inc. is seeking a detail-oriented project coordinator to manage utility service design tasks from initiation through billing. You will read as-builts, bill customers, submit locates, and coordinate third-party site visits (not performing them).

The role requires strong organization, multi-project management, and customer communication across SAP and GIS environments. Hybrid schedule—onsite Tue-Thu and remote Mon/Fri—offers flexibility with early starts.

Qualifications

• Strong computer proficiency with SAP/GIS exposure preferred.
• Customer communication skills.
• Ability to manage multiple projects.
• Organizational skills.
• Problem-solving ability.
• Communication.
• Customer service mindset.
• Adaptability.
• Ability to juggle multiple tasks.
• Customer service, construction, or technical coordination backgrounds are strong fits.
• Utility industry exposure.
• GIS or AutoCAD familiarity.
• SAP experience.
• Construction or infrastructure coordination experience.
• Experience working with customers directly.
• Experience managing multiple projects simultaneously.
• Comfort learning software systems (GIS/SAP).
• Self starter, is willing and able to learn, and has good customer service (for internal and external customers)

Responsibilities

• Read as-builts, bill customers, submit utility locates, and coordinate 3rd party site visits (but not conducting them).
• Manage utility service design projects from initiation through billing.
• Review customer notifications in SAP and gather requirements; complete design work in Smallworld GIS.
• Coordinate with work coordinators to schedule field crews; support crews during execution; finalize billing.
• Log into SAP to review notifications, contact customers, create work orders, coordinate with field crews, answer billing questions.
• Coordinate with crews but will not supervise them.
• Collaborative, project-based environment requiring strong organization and multitasking.
• Role is individual-contributor but requires frequent coordination across teams and with customers.
• Work hours/shift: Hybrid schedule (Tue-Thu onsite, Mon/Fri remote).
• Flexible start times (many start around 7 AM) as long as available during customer business hours.

Skills

Strong computer proficiency

Customer communication skills

Ability to manage multiple projects

Organizational skills

Problem-solving ability

Communication

Customer service mindset

Adaptability

Ability to juggle multiple tasks

Experience working with customers直接

Experience managing multiple projects

Self starter learn and good customer服务

Tools

SAP

GIS

AutoCAD

Job description

Synectics Inc. is seeking a detail-oriented project coordinator to manage utility service design tasks from initiation through billing. You will read as-builts, bill customers, submit locates, and coordinate third-party site visits (not performing them).

The role requires strong organization, multi-project management, and customer communication across SAP and GIS environments. Hybrid schedule—onsite Tue-Thu and remote Mon/Fri—offers flexibility with early starts.