Utility Coordinator

City of Westworth Village; Texas; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full benefits

Job summary

City of Westworth Village is seeking a full-time Office Administrator to support city services, billing, records and clerical duties in a public office setting.

The role requires an Associate Degree with 3+ years of office administration experience or 5+ years in related municipal work, plus advanced Office 365 and INCODE software skills.

Salary ranges from $21.63 to $25.00 per hour, DOE, with full benefits; bilingual pay is available upon testing for Spanish and American Sign Language.

Qualifications

• Associate degree + 3+ years of office or management experience, or 5+ years in related municipal work.
• Office 365 proficiency; INCODE software preferred.
• Background check required due to money handling; bilingual ability preferred but not required.

Responsibilities

• Deliver excellent customer service via phone, email, or in person.
• Prepare documents: letters, invoices, permits, reports, spreadsheets.
• Coordinate state/local compliance reports and deadlines (TCEQ, AMA, etc.).
• Manage utility accounts: setup, billing, payments, credits, collections.

Skills

Customer service

Communication

Office administration

Cash handling

Education

Associate Degree

5+ years experience in office/management

Tools

Office 365

INCODE software

Job description

Job Description

TYPE: Full Time

HOURS: Full Time: typically, M-F (8:00-5:00); however, will be scheduled as needed

BENEFITS: Full Time: Full benefits

PAYRATE: $21.63 – $25.00 DOE (Bilingual pay available upon testing for Spanish & American Sign Language)

REPORTS TO: City Administrator & Director of Public Works

POSITION REQUIREMENTS:

Education, Training & Experience:

• Associate Degree with at least 3 years office administration experience; OR any combination of preferred specialty skill sets along with a minimum of 5 or more years of office or management experience.
• Preferred Specialty Skill Sets:
• • Utilities Accounts & Billing or accounting
  • Building Permits/Code Enforcement
  • Records Retention
  • Municipal Court Clerk
  • Other area of municipal administration
• Advanced computer and internet skills required (Office 365); INCODE software preferred.
• This position handles money, therefore, must be able to pass a detailed background check.
• Bilingual preferred but not required

Primary Job Duties/Responsibilities:

• Establish and maintain an effective working relationship with general public, co-workers and City Officials through excellent customer service and communication skills via phone, email or in person, to answer questions, disseminate or explain information, take orders and address complaints, etc
• Generate business documents: letters, invoices, policies, permits, work orders, reports, spreadsheets, correspondence, messages, emails, faxes
• Coordinate all facets of required state and local compliance reports (TCEQ, Tarrant County Public Health, AMA, etc.) including meeting filing deadlines, data collection, and publication.
• Manage utility accounts; set up, bill for services, receive and post payments, issue credits, update information, collections, and close accounts
• Maintain business documents: copy, sort, file, mail, etc. in accordance with the Records Retention Schedule
• Knowledge of or ability to research and learn state and local laws, policies, codes, and regulations
• Handle confidential matters with discretion
• Understand and follow oral and written instructions
• Communicate clearly and effectively, orally and in writing, both physically and electronically
• Cross-training required to cover basic job duties in the absence of the municipal court clerk, and permit clerk positions.
• Work all city sponsored events, including Fall Festival, Spring Fling, and Santa Day/Tree Lighting, etc.
• Additional duties as assigned

Physical and Environmental Conditions:

Duties are generally performed within the city limits in an indoor setting. On occasions, there will be times that services are to be performed outside or on a construction job site. The physical demands and work environment are representative of those that must be met by an employee to successfully perform the principal duties and responsibilities (essential functions) of this position or which the employee will encounter. While performing the duties of this job, the employee may be subject to prolonged periods of sitting and may frequently be required to stand, walk, reach, kneel and bend. The employee must have normal vision, hearing and understandable articulation. The employee must occasionally lift and/or move 40-pound objects, climb up and down a three rung step ladder, while reaching above head, etc. The noise level of the work environment ranges from generally quiet to moderately loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be comfortable working alone the majority of the day.

Social

• Ability to positively interact with all social and economic backgrounds to provide excellent customer service.
• Ability to pass a detailed background investigation, drug screen and physical, upon hire and as required by policy.
• Ability to work both independently and as part of a team.