Utility Coordinator

Friedman Real Estate LLC; Farmington Hills (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Friedman Real Estate in Farmington Hills, MI is seeking a Utility Coordinator to manage utility onboarding, account setup, billing support, and issue resolution across a portfolio of properties. You will coordinate with utility providers, internal teams, and third-party vendors to ensure accurate documentation and timely service activations and transitions.

Key duties include reviewing billing structures, configuring accounts in property management systems, and maintaining records of providers

Qualifications

• High school diploma or equivalent required; associates/bachelors preferred.
• 1–3 years of experience in property management, utilities coordination, or accounting support.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Collect, review, and organize utility-related documentation during onboarding.
• Verify and document each property's utility billing structure (master-metered, sub-metered, RUBS).
• Assist with configuring utility accounts and vendor records in PM and accounting systems.
• Coordinate opening, closing, and transfer of utility accounts for properties.
• Maintain schedules and checklists for utility transitions to minimize service disruptions.
• Monitor receipt of monthly utility invoices and follow up on delays.
• Review invoices for accuracy and route to internal stakeholders.
• Support billing processes with data such as usage and occupancy.
• Serve as primary contact with utility providers to resolve issues.
• Escalate time-sensitive issues to management.

Skills

Organizational skills

Attention to detail

Multitasking

Communication skills

Time management

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Yardi

Job description

Job Details

Job Location: Arboretum Office Park - Farmington Hills, MI 48331
Position Type: Full Time
Job Category: Accounting
The Utility Coordinator is responsible for managing utility-related processes across a portfolio of properties, including onboarding, account setup, billing support, and issue resolution. This role ensures accurate documentation, timely utility service coordination, and effective communication with utility providers, internal teams, and third-party vendors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Essential Duties and Responsibilities

• Collect, review, and organize utility-related documentation during property onboarding, including account details, rate structures, deposits, and provider contacts.
• Verify and document each property’s utility billing structure (e.g., master-metered, sub-metered, or RUBS) to ensure proper setup.
• Assist with configuring utility accounts and vendor records within property management and accounting systems.
• Coordinate the opening, closing, and transfer of utility accounts for properties, including electric, gas, water/sewer, trash, and other applicable services.
• Work with utility providers to ensure timely start and stop of services during acquisitions, transitions, and dispositions.
• Maintain schedules and checklists for utility transitions to minimize service disruptions.
• Monitor the receipt of monthly utility invoices and follow up on missing or delayed billing.
• Review invoices for accuracy, including account information, service periods, and charges, and route to appropriate internal stakeholders.
• Support utility billing processes by gathering required data such as usage, occupancy, and resident information.
• Serve as a primary point of contact with utility providers to resolve billing discrepancies, service issues, and account inquiries.
• Escalate critical or time-sensitive issues, including service interruptions or significant billing variances, to management.
• Maintain up-to-date records of utility providers, representatives, and emergency contacts.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in property management, utilities coordination, accounting support, or related field.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic proficiency in Microsoft Office and property management systems.

Preferred Qualifications

• Experience in multifamily or commercial real estate.
• Familiarity with utility billing processes and structures (RUBS, sub-metering, etc.).
• Experience with property management or accounting software (e.g., Yardi).
• Experience working with utility providers or third-party billing vendors.

Equal Employment Opportunity Statement

Friedman Real Estate is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable laws.