Utility Billing Program Technician

City of Gresham; Gresham (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

The City of Gresham is seeking a Utility Billing Program Technician to support accurate and timely billing. The role handles recurring billing, meter-read processes, and maintains account, service, meter, and location records while coordinating with other departments and utility partners.

We value detail-oriented, organized, and technically curious candidates who can learn multiple systems and communicate clearly with customers and staff.

Qualifications

• High School diploma or GED required.
• 1–4 years in administrative, technical program support, billing, or utility operations.
• Experience with detailed account and transaction processing preferred.
• Experience researching discrepancies across multiple systems.
• Intermediate Excel proficiency preferred.

Responsibilities

• Process recurring billing and meter-read activities to keep bills on schedule.
• Establish and maintain account, service, meter, and location information.
• Review billing and usage to identify errors and exceptions.
• Provide technical guidance and customer resolution support.
• Maintain reports, procedures, and documentation for operations.

Skills

Detail-Oriented

Problem Solver

Organized & Dependable

Clear & Collaborative Communicator

Independent Learner

Bilingual (Spanish/Russian) desirable

Education

High School diploma or GED

Tools

Excel

Billing/Financial systems

Customer information databases

Meter-data systems

Job description

The City of Gresham is accepting applications for the role of Utility Billing Program Technician.

This position is part of the Financial Operations team within Budget & Finance and plays an important role in keeping Utility Billing processes accurate and on schedule. Program Technicians work with billing, meter-read, account, service, meter, location, and system information; complete technical billing processes; research and resolve issues; assist customers with complex or escalated billing and account concerns; and provide technical support to Utility Billing staff.

First review of resumes for consideration and interview will take place on Monday, November 2nd, 2026. To be considered in the first round of review please have your application in no later than midnight, November 1st.

We’re looking for someone who enjoys detailed work, is comfortable learning and working across multiple systems, and takes pride in following issues through to resolution. Strong candidates will be organized, dependable, curious, and able to balance recurring deadlines with unexpected work that requires research and judgment.

This position works under the direction of the Utility Billing Supervisor and regularly works with Utility Billing staff, other City departments, outside utility partners, and customers.

Work hours for this full-time position will be Monday through Friday and vary between the hours of 7:00 a.m. to 5:00 p.m.

Regular on-site presence at Gresham City Hall (1333 NW Eastman Parkway)is required to support customer-facing operations and staffing coverage. Hybrid work may be available when operational and coverage needs allow.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.

The Utility Billing Program Technician performs technical and administrative work that supports accurate and timely utility billing. The position handles recurring billing and meter-read processes, establishes and maintains the account, service, meter, and location records that support billing, researches and resolves billing and usage issues, responds directly to customers on complex or escalated account matters, and serves as a technical resource for Utility Billing staff.

The work includes both scheduled processes and problem-solving. Some responsibilities follow established billing timelines, while others require researching an unexpected result, comparing information across systems, coordinating with another work group, or determining the appropriate next step.

What you'll get to do:

• Billing Cycle & Meter Read Processing
  • Complete recurring billing-cycle and meter-read activities, review consumption and billing information, address read-related issues, and follow through on corrections needed to keep bill production accurate and on schedule.
• Account, Service, Meter & Location Setup and Maintenance
  • Establish and maintain the account, service, meter, and location information that utility billing relies on. Process new and changed services, meter installations and replacements, location and address changes, and other system updates that affect how a property or customer is set up and billed. Coordinate with other departments and utility partners when updates are needed.
• Billing & Usage Review, Adjustments and Exception Resolution
  • Review billing, usage, and account activity to identify errors, unusual conditions, adjustment needs, unbilled activity, and other exceptions. Use account history, reports, system information, and supporting documentation to determine what happened and what action is needed.
• Technical Support, Customer Resolution, & Collaboration
  • Serve as a technical resource for Utility Billing staff and respond directly to customers on complex or escalated billing and account concerns. Provide real-time support to Customer Service Representatives, step in when an issue requires additional research or assistance, and help explain account activity, policies, rates, codes, procedures, and available options. Provide guidance and training and coordinate issues involving multiple staff, systems, departments, customers, or outside partners.
• Reporting, Documentation & Operational Support
  • Maintain reports, tracking tools, procedures, and technical documentation that support Utility Billing operations. Review information for trends, gaps, and follow-up needs; support system and process changes; and maintain working knowledge across Program Technician and core customer-service functions to help provide coverage and maintain service continuity when operational needs require it.

Qualities we are looking for:

• Detail-Oriented
  • You notice inconsistencies and want to understand why they happened. You can work carefully with detailed information while still keeping deadlines and the larger process in mind.
• Problem Solver
  • You’re comfortable researching an issue, gathering the right information, identifying the likely cause, and determining the next step instead of simply passing the problem along.
• Organized & Dependable
  • You can balance recurring responsibilities with unexpected work, keep track of what is still outstanding, and follow assignments through to completion.
• Comfortable with Systems & Data
  • You’re comfortable learning new software, working with spreadsheets and reports, comparing information from different sources, and understanding how one process can affect another.
• Independent Learner
  • You ask thoughtful questions, use available resources, apply what you’ve learned, and adapt as procedures, systems, and technology change.
• Clear & Collaborative Communicator
  • You can explain complex or technical information clearly, including when a customer is frustrated or the answer may not be what they hoped for. You work effectively with customers, coworkers, and partners across different roles and departments.

Minimum Qualifications:

• High School diploma or GED
• One (1) to four (4) years of administrative, technical program support, billing, financial operations, utility operations, or closely related experience.

Preferred Qualifications:

• Experience in utility billing, finance, accounting, public utilities, or another environment involving detailed account or transaction processing.
• Experience researching discrepancies and reconciling information across multiple systems, reports, or data sources.
• Intermediate experience with Microsoft Excel or similar spreadsheet software.
• Experience using enterprise billing, financial, customer information, database, meter-data, or similar systems.
• Experience interpreting and applying established policies, procedures, rates, regulations, or business rules.
• Experience providing technical guidance, training, or process support to coworkers.
• Bilingual skills in Spanish or Russian are highly desirable but not required.

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials.

Veteran's Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.

Our Commitment

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.

Please direct questions about this position to 503-618-2729 or [e-mail].

If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.

Any offer of employment is contingent upon successful completion of a professional reference check and criminal background check.