Utilities Training & SOP Coordinator

Cornell University; Town of Ithaca (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare benefits

Educational benefits

Job summary

Cornell University’s Utilities Production and Energy & Sustainability teams in Ithaca manage steam, electricity and chilled water. The Utilities Technical Coordinator develops and implements business processes, writes SOPs, and maintains the quality management framework to support efficient operations.

This role requires strong technical writing, attention to detail, and the ability to learn complex utility systems. Collaboration with staff and cross-functional teams is essential.

Qualifications

• Bachelor’s degree or higher in communication, engineering technology, or related field.
• At least 3 years’ experience in training, technical document development, or Quality Management Systems.
• Ability to learn utility systems and read technical drawings/manuals.
• Excellent technical writing and concise information organization.
• Strong presentation skills and comfort with public speaking.

Responsibilities

• Develop, write, update, audit, co-facilitate and train on plant-wide Instructions and SOP programs.
• Administer the Utility Quality Management System (UMS).
• Support KPI development and facility tours.

Skills

Technical writing

Public speaking

Reading technical drawings

Training material development

Quality Management Systems

Data organization

Attention to detail

Collaboration

MS Office proficiency

Education

Bachelor’s degree in communication, engineering technology, or related field

Tools

MS Office Suite

Job description

Cornell University’s Utilities Production and Energy & Sustainability teams in Ithaca manage steam, electricity and chilled water. The Utilities Technical Coordinator develops and implements business processes, writes SOPs, and maintains the quality management framework to support efficient operations.

This role requires strong technical writing, attention to detail, and the ability to learn complex utility systems. Collaboration with staff and cross-functional teams is essential.