Utilities Technician

City-of-Raleigh-N; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Growth opportunities

Uniforms

Culture of improvement

Work-life balance

Stability in water utility

Job summary

City of Raleigh is seeking a skilled Utilities Technician to support Raleigh Water's water treatment plants and distribution system. You will set up work zones, inspect systems, and assist with field operations while prioritizing safety and customer service.

Requires 1–3 years in water/wastewater infrastructure and a valid NC Class C license; occasional outdoor work in diverse weather is expected with comprehensive benefits and growth opportunities.

Qualifications

• High School diploma or GED; 1–3 years in water/wastewater infra inspection, maintenance, or related work.
• Valid North Carolina Class C Driver's License or ability to obtain within 60 days of hire.
• Knowledge of municipal water systems, safety practices, and basic record-keeping.

Responsibilities

• Set up work zones, monitor hazards, and address hazardous conditions and materials.
• Document field activities and data in a computerized work order system.
• Perform or coordinate delivery of specialized service work and conduct inspections.
• Respond to inquiries from customers and reference account information; escalate when needed.
• Assist with special projects and perform other utility duties as required.

Skills

Heavy equipment

Customer service

Safety practices

Communication

Education

High School diploma/GED

Tools

Office software

Job description

Every day, City of Raleigh employees are working behind the scenes in critical functions that serve our community. The team at Raleigh Water help make us a world-class leader in sustainable water and wastewater service delivery. In fact, the city of Raleigh has the safest drinking water in the country.

Raleigh Water’s mission is to provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities. To carry out our mission and continue to provide the safest and best drinking water to our community, we are seeking a skilled Utilities Techniciandevoted to providing customer support for the City's water treatment plants and distribution system.

What We Offer:

• Growth Opportunities! Learn as you grow with On-the-Job Training (OJT) available as part of career development

• We’ve got your covered - Uniforms

• A culture of continuous improvement

• Stability -You can’t outsource water

• Work-Life Balance! – 5-Days per week

We take care of you! Our benefits include:

• Paid Time Off

• Over 2 weeks of vacation during your first year

• 12 sick days earned per year

• Additional leave, Birthday leave, Well-Being leave, Personal leave

• 16 Hour Service to others leave

• Low-cost Medical, Dental, Vision, and Life Insurance

• Retirement (Pension): Start young and retire early!

• Optional supplemental retirement plans

• Wellness programs

• Tuition assistance program

• Military friendly - use your GI Bill

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Sets up work zones, monitors and measures job site hazards, and hazardous conditions and materials

• Documents field activities, data, and maintain through a computerized work order management system

• Performs or coordinates the delivery of specialized service work; may conduct inspections and sampling

• Responds to inquiries, concerns and information requests from customers; research issues and account information; recommends field-related work activities; refers complex issues to appropriate resource

• Assists with special projects as assigned

• Performs other utility duties as needed

Education and Experience:

High School diploma or G.E.D. equivalency; 1 to 3 years’ experience in water/wastewater infrastructure inspection, maintenance/repair, or related work

OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licenses or Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Knowledge of:

• Municipal water systems
• Collections system design and functionality
• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Basic record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment
• Applicable federal, state and local laws, codes, regulations (based on assignment)
• Customer service principles
• Specialized equipment relevant to area of assignment
• Traffic control and work zone safety
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications

Skill in:

• Heavy equipment and specialized tools and equipment operation
• Safe driving and navigating City streets with large vehicles
• Interacting with coworkers, supervisors, the general public, and others to exchange or convey information and to receive work direction
• Following directions and meeting standards

Ability to:

• Properly setup work zones and safely work in City roadways
• Perform routine inspections to ensure safe operating conditions
• Monitor and maintain required supplies, materials, and inventory
• Comprehend reference books and manuals
• Utilize a computer and relevant software applications

ADA and Other Requirements:

Work Environment and Physical Effort:

Heavy: Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Work Environment:

Work is typically performed in an outdoor environment, street environment (near moving traffic), construction site, or in a vehicle. Employees may occasionally work in a warehouse environment or shop environment.

Work Exposures:

There is frequent exposure to extreme cold (below 32 degrees), extreme heat (above 100 degrees), moving mechanical parts, fumes or airborne particles, and loud noises (85+ decibels average over 8-hour working day such as heavy trucks, jack hammers, leaf blowers, lawn mowers, construction). Employees may occasionally be exposed to individuals who are hostile or irate and communicable diseases.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.