Utilities Operations Support Lead Dispatch & Analytics

RPMGlobal; Largo, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Florida Retirement System (FRS)

Generous leave time

Wellness Program

Deferred compensation

Job summary

Pinellas County Utilities seeks a seasoned leader to oversee the Maintenance Operations Support functions, including dispatch, planning, training, analytics, and CityWorks administration. You will lead teams, optimize scheduling, and drive process improvements to ensure reliable service for nearly one million residents.

The role emphasizes workforce development, performance measurement, regulatory compliance, and collaboration with Engineering, Customer Service, and other County departments.

Qualifications

• Progressively responsible experience in utilities operations, maintenance coordination, dispatch operations, or related administrative management.
• Supervisory experience is required.
• Bachelor's/Associate/Master's degree path as specified in the minimum qualifications.

Responsibilities

• Lead daily operations of Utilities Dispatchers, Work Planning Coordinators, Training Coordinators, Reporting staff, CityWorks administration, and Utility Line Locators.
• Ensure timely dispatch of repair and maintenance crews and coordinate work activities from start to finish.
• Oversee work planning functions: prioritization, scheduling, resource allocation, and coordination of activities.
• Develop and administer divisional training programs with tracking, compliance, and workforce readiness.
• Manage operational reporting and analytics, turning data into actionable insights for performance improvement.
• Oversee first-line support and administration of the division's work management systems and related technologies.
• Ensure compliance with regulations and promote safe excavation practices.

Skills

Utilities Dispatch Operations

Work Planning Coordination

Training Administration

Reporting and Analytics

CityWorks Administration

Work Management Systems

Resource Planning

Field Operations Coordination

Education

Business Administration, Public Administration, Engineering Technology, Construction Management, or related field

Tools

CityWorks

GIS

Job description

Pinellas County Utilities seeks a seasoned leader to oversee the Maintenance Operations Support functions, including dispatch, planning, training, analytics, and CityWorks administration. You will lead teams, optimize scheduling, and drive process improvements to ensure reliable service for nearly one million residents.

The role emphasizes workforce development, performance measurement, regulatory compliance, and collaboration with Engineering, Customer Service, and other County departments.