Utilities Growth Strategy Architect

Financialjobbank; Boston (MA); On-site; USD 64,000 - 189,000; Full time

Job summary

Accenture Song is seeking a Management Consultant for the Utilities practice, focusing on transforming customer service with AI, digital engagement, and transformation roadmaps. The role involves strategy-to-implementation work across strategy, operations, and technology to improve customer and financial outcomes.

You will collaborate with cross-functional teams, engage leaders, and help deploy initiatives across channels and back-office processes. Travel may be required.

Qualifications

• Minimum of 4 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service.
• Minimum of 4 years of experience creating & implementing experience design, data-driven insights, and analytics into service transformation.
• Minimum of 4 years of deep functional expertise across one or more key customer service domains.

Skills

Strategy consulting

Experience design

Analytics

Education

Bachelor's degree or equivalent

Tools

Salesforce

Dynamics

Genesys

Job description

Accenture Song is seeking a Management Consultant for the Utilities practice, focusing on transforming customer service with AI, digital engagement, and transformation roadmaps. The role involves strategy-to-implementation work across strategy, operations, and technology to improve customer and financial outcomes.

You will collaborate with cross-functional teams, engage leaders, and help deploy initiatives across channels and back-office processes. Travel may be required.