Utilities Domain Business Analyst — Digital Transformation

Infosys Limited; Miami, Northern (FL, KY); Hybrid; USD 76,000 - 99,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse‑A

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited is hiring a Domain Consultant 2 in the SURE unit (Services, Utilities, Resources, Energy) to analyze client processes and optimize domain workflows.

You will collaborate with technical teams, document configurations, conduct benchmarking, and support SOP development for system implementations. Requires Utilities domain knowledge, portals experience, stakeholder management, and Jira/Azure DevOps proficiency; US work authorization preferred.

Qualifications

• Experience in Utilities domain knowledge (Billing, Metering & Invoicing).
• Experience in Web & mobile portals development.
• Experience as a business analyst with stakeholder management and facilitation.
• Experience with Agile tools such as Jira or Azure DevOps.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align with standards.
• Facilitate benchmarking studies with stakeholders to align performance with domain insights.
• Collaborate with technical teams and document system customizations and workflows.
• Conduct in-depth research on third‑party products, providing comparative analysis.
• Coordinate implementation and SOP development to ensure stability post‑go‑live.

Skills

Utilities domain knowledge

Web & mobile portals development

Stakeholder management

Agile methods experience

Education

Bachelor’s degree or foreign equivalent

Tools

Jira

Azure DevOps

Job description

Infosys Limited is hiring a Domain Consultant 2 in the SURE unit (Services, Utilities, Resources, Energy) to analyze client processes and optimize domain workflows.

You will collaborate with technical teams, document configurations, conduct benchmarking, and support SOP development for system implementations. Requires Utilities domain knowledge, portals experience, stakeholder management, and Jira/Azure DevOps proficiency; US work authorization preferred.