Utilities Domain Business Analyst - AI-Driven Transformation

Infosys; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401(k) plan

Life Insurance

Dental Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse-

Job summary

Infosys SURE unit in the United States invites a Domain Consultant 2 to analyze client business processes in Utilities and drive transformation using AI and digital technologies. You will collaborate with cross-functional teams to map workflows, document configurations, and develop SOPs that align with industry standards.

Ideal candidates bring experience in utilities billing, metering, invoicing, and portal development, plus strong stakeholder management and Agile tooling proficiency (Jira,

Qualifications

• Experience in Utilities domain knowledge (Billing, Metering & Invoicing).
• Experience in Web & mobile portals development.
• Experience as a business analyst with stakeholder management, facilitation.
• Experience with Agile tools such as Jira, Azure DevOps, or similar.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices.
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Skills

Utilities domain knowledge

Web & mobile portals development

Business analyst experience

Agile tools (Jira, Azure DevOps)

Education

Bachelor’s degree or foreign equivalent

Tools

Jira

Azure DevOps

Job description

Infosys SURE unit in the United States invites a Domain Consultant 2 to analyze client business processes in Utilities and drive transformation using AI and digital technologies. You will collaborate with cross-functional teams to map workflows, document configurations, and develop SOPs that align with industry standards.

Ideal candidates bring experience in utilities billing, metering, invoicing, and portal development, plus strong stakeholder management and Agile tooling proficiency (Jira,