Utilities Client Manager - Arizona

ORC; Phoenix (AZ); On-site; USD 135,000 - 150,000; Full time

Job summary

O.R. Colan Associates, LLC seeks a Utilities Client Manager in Arizona to own the client relationship with a major utility client. You will lead the team supporting the client and partner with ORC leadership on new opportunities, including large transmission programs.

The role emphasizes client-facing leadership, development of staff, and ensuring delivery meets client requirements while maintaining ORC quality standards. Local travel within Arizona is required.

Qualifications

• 10+ years of right of way experience with focus on electric utility transmission and distribution.
• Proven client-facing leadership and established utility client relationships, ideally in Arizona.
• Experience leading project teams and staff.
• Valid driver's license and ability to travel throughout Phoenix and Tucson.

Responsibilities

• Own the client relationship: be the go-to contact and grow the account.
• Protect and grow the account by spotting needs and pursuing new opportunities.
• Lead the Assistant Project Manager and distribution staff supporting the client.
• Ensure work meets client requirements and ORC quality standards.
• Lead client reporting, escalations, and strategic conversations.
• Take on more financial and program oversight as the account grows.

Skills

Client relationship

Communication

Leadership

Team development

Strategic thinking

Job description

Utilities Client Manager - Arizona

Department: Management

Employment Type: Full Time

Location: Phoenix, AZ (Client)

Reporting To: VP of Operations, Utilities (Kyle Harmicar)

Compensation: $135,000 - $150,000 / year

Description

Location: Phoenix, Arizona (must reside in or within about 50 miles of Phoenix)

Schedule: Full Time; exempt

Travel: Local travel throughout Phoenix and Tucson, with occasional overnights. No travel outside Arizona expected.

Why Join ORC? The Right Work. The Right People. The Right Culture. Right of Way is where infrastructure meets innovation, shaping roads, utilities, and communities for the future. At ORC, we offer more than a job. We offer purpose, stability, and growth. You'll join a team that values collaboration, workplace flexibility, and long-term opportunity.

About the Role As a Utilities Client Manager, you'll be the face of ORC for one of our most important Arizona utility clients. You'll own the relationship day to day: protecting the work we already do, growing the account, and creating more conversations in the client's office. You'll lead the team supporting that client and partner with ORC leadership as new opportunities, including large transmission programs, take shape.

What You'll Do

• Own the client relationship: be the go-to contact, build trust at multiple levels, and keep ORC top of mind for new work
• Protect and grow the account by spotting needs early and partnering with leadership and business development on new pursuits
• Lead and develop the Assistant Project Manager and distribution staff supporting the client
• Keep delivery on track: make sure work meets client requirements and ORC's quality standards
• Lead client reporting, escalations, and strategic conversations
• Take on more financial and program oversight as the account grows

We're Looking for Someone Who

• Builds relationships naturally and is energized by client-facing work
• Speaks confidently about electric transmission and distribution projects
• Leads with clarity and holds a high bar for quality and accuracy
• Communicates clearly and professionally with clients, team members, and leadership
• Develops people and builds accountable teams

Minimum Requirements

• 10+ years of right of way experience, with a strong focus on electric utility transmission and distribution
• Proven client-facing leadership and established utility client relationships, ideally in Arizona
• Experience leading project teams and staff
• Valid driver's license and the ability to travel throughout Phoenix and Tucson

Nice to Have

• Arizona real estate broker's license
• PMP, IRWA SR/WA, or other industry designations
• Experience with staffing, forecasting, and margin awareness

Join Us

Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.

Physical Requirements: While performing the duties of this job, it requires a combination of office-based and field work. Employees will spend prolonged periods sitting and performing computer-based tasks, including typing, data entry, and virtual communication, while also regularly traveling to landowner properties, project sites, and government facilities, some of which may be in rural or remote locations with limited accessibility. Driving is an essential function of the role and may involve extended periods and long-distance travel. Fieldwork may require walking over uneven terrain, standing, or navigating outdoor environments, with routine exposure to varying weather conditions such as heat, cold, rain, and snow. The role also involves frequent interaction with a diverse range of individuals, including landowners, government officials, and members of the public, requiring the ability to communicate effectively and maintain professionalism across differing personalities and potentially challenging situations. Flexibility in scheduling is necessary to accommodate travel, site access, and stakeholder availability, along with adherence to safety protocols in both office and field settings.