Utilities Assistance Specialist

Spherion Staffing, LLC; Beloit (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

Job summary

Spherion Staffing, LLC is recruiting for a temp-to-hire Utilities Assistance Specialist for a community-focused nonprofit in Wisconsin, Beloit. The role supports residents navigating energy assistance programs and offers front-desk and phone-based intake.

The position is full-time, on-site in Beloit with hours 8:30 AM–5:00 PM, and occasional extended hours. Requires 1–4 years of experience and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent.
• 1-4 years of relevant experience.
• Proficient math and data-entry computer skills.

Responsibilities

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Skills

Non-profit experience

Education

High School

Job description

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Terms

I am at least 18 years old

I am legally authorized to work in the United States

We're recruiting for a temp-to-hire Utilities Assistance Specialist for a community-focused non-profit organization in Wisconsin working with your local utility company. If you are motivated by helping others and enjoy a role where your communication skills make a direct impact on individuals in need, this is an ideal opportunity. As a key member of the intake team, you will help local residents navigate essential energy assistance programs and provide the guidance they need to achieve long-term stability.

Role Highlights

• $20.00 per hour
• Monday through Friday 8:30 AM to 5:00 PM with extended hours until 6:00 PM on Tuesdays and Thursdays. Office is located in Beloit.
• On-Site
• Full-time
• Temp-to-Hire

Responsibilities

What You'll Do

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Working hours: 8:00 AM - 5:00 PM

Skills

• Previous experience in a non-profit or social services setting is a plus

Education

High School

Experience

1-4 years

Qualifications

What You'll Bring

• High school diploma or equivalent
• Proficient math and computer skills for processing applications and data entry
• Previous experience in a call center environment or professional office
• A patient, outgoing personality with a genuine interest in helping low-income populations
• Ability to follow detailed instructions and maintain a high level of confidentiality
• Comfort working in a busy front-desk and phone-based environment

#SPH1003

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including:

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability (all benefits are based on eligibility)