Utilities Allocations Program Specialist I (Program Specialist I)

Center for Digital Governmtent; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Anne Arundel County Government is seeking a Program Specialist I to support the Allocations program in the Bureau of Utility Operations. The role involves permit research, documentation review, and evaluating utility and allocation project records for regulatory compliance and accurate financial management.

Responsibilities include monthly billing, fee tracking, and reconciliation of accounts, with liaison duties for citizens, developers, and internal agencies.

Qualifications

• Bachelor's degree with professional experience in research, data analysis and record-keeping to support billing and fee assessments.
• Experience conducting research and data analysis to evaluate operations and inform policy; maintain compliant records and manage financial operations.

Responsibilities

• Assist with management of the Allocations program and other areas within the Bureau.
• Perform permit research, review documentation, and evaluate utility and allocation project records for regulatory compliance and accuracy.
• Maintain records, conduct monthly billing, track fees and payments, and reconcile accounts.

Skills

Research

Data analysis

Communication

Education

Bachelor's degree

Tools

Permitting system

Job description

Position Description

This announcement will be used to fill a full-time, permanent Program Specialist I position in the Bureau of Utility Operations in the Department of Public Works with Anne Arundel County Government. This position provides program assistance for the management of the Allocations program for the Bureau, as well as assists with program management for other areas. The main tasks include conducting permit research, reviewing documentation, and evaluating utility and allocation project records to ensure regulatory compliance and accuracy, financial management, billing, account maintenance and reconciliation, evaluation and recordkeeping of utility and allocation projects as well as other program related responsibilities.

NATURE AND VARIETY OF WORK

This position is responsible for providing reconciliation support for the Allocations workgroup within the Financial Services division of the Bureau. This employee is responsible for maintaining accurate records, account reconciliations, monthly billing procedures, tracking fees, payments and charges to ensure billings are accurately and timely recorded to comply with County Code and departmental procedures.

Examples Of Duties And Knowledge, Skills And Abilities

• (Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
• Researches, assesses and updates for permit allocation within the county's permitting system.
• Creates, revises allocation fees and equivalent dwelling unit counts within the permitting system.
• Creates, monitors, and maintains electronic and paper-based records regarding utility allocations for water and sewer service.
• Reviews and calculates utility assessments and charges. Ensures the billing information is accurate and tracked. Notifies the Office of Inspections and Permits and/or Office of Finance when errors are discovered.
• Conducts monthly reviews of permitting, connection, and billing activity for all allocation projects.
• Oversees the preparation and approves the allocation reservation request forms used to establish billing of fees; and coordinates the establishment of fees with the Office of Finance.
• Evaluates and prepares records required for annual tax sale. Calculates fees that are due, and coordinates information with the Office of Finance.
• Serves as the county liaison for citizens, developers, and internal agencies regarding permitting and allocation inquiries. Reviews construction plans, permit details, billing data, and tax records for tenant improvements and developer projects to accurately calculate Equivalent Residential Units (EDUs) for Capital Facility Capacity Charges (CCFCs). Creates, generates, evaluates and provides various allocation and assessment reports to track program activity; process data used to generate invoices for payment by developers; verify data or identify inaccuracies in data; and monitor changing trends and patterns.
• Utilizes various applications, software programs and reports to retrieve information used to make allocation decisions. Prepares year end adjustment schedules.
• Assists Allocations Supervisor with daily managerial responsibilities as needed, and provides supervisory coverage in supervisor’s absence. Performs related duties as required.

Knowledge, Skills, And Abilities

Knowledge of assigned department program areas, alongside a general understanding of applicable County, State, and Federal regulations and procedures. Ability to conduct targeted research, including analyzing water usage data, property details and water and sewer history, permit documents, and basic construction plans. Ability to organize, compile, and analyze research data and effectively communicate findings both orally and in writing to assist with fee assessments and necessary record corrections. Proven ability to interact tactfully, effectively, and equitably with diverse individuals, with the flexibility to participate in meetings both in person and virtually.

Minimum Qualifications

Graduation from an accredited four-year college or university; and one (1) or more years of professional-level experience in either office or program management, which must include responsibility for conducting research and data analysis to evaluate operations and inform policy, maintaining accurate and compliant record-keeping systems, and managing financial operations such as fee assessments, billing, and revenue tracking.

Supplemental Qualifications

• Bachelor's degree with major course work in public or business administration, finance, or related field
• One (1) or more years' professional-level office or program management experience record-keeping systems and billing management
• Experience in conducting research on water/sewer data, properties, and permits, with proven skill in reading and interpreting basic construction plans.
• Medical/Health Insurance Plans
• BlueChoice Advantage EPO
• BlueChoice Advantage PPO
• Dental Insurance
• CIGNA Dental PPO (Buy-Up)
• CIGNA Dental PPO (CORE)
• CIGNA Dental HMO (DHMO)
• Vision Insurance
• EyeMed
• Employee Life Insurance
• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
• Ability to purchase Supplemental & Dependent Life Insurance
• Disability Income Insurance
• Pension Plan
• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Deferred Compensation Section 457 Plan
• Direct Deposit
• Credit Union
• Holidays
• Twelve days provided per year, thirteen in general election year
• Annual Leave
• Less than 3 years - 13 days
• 3 to less than 15 years - 20 days
• 15 years or more - 26 days
• Disability Leave
• Accrual at a rate of 15 days a year
• Personal Leave Day, 5 per calendar year
• Leave Sharing
• Employee Assistance Program
• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Flexible Spending Accounts
• Dependent Care Reimbursement
• Health Care Reimbursement
• Voluntary Benefits
• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
• Universal Life Insurance with Long Term Care Rider
• United Legal Benefits