Ushers

Opera; Houston (TX); On-site; USD 17,000 - 30,000; Full time

Job summary

Houston Grand Opera (HGO) is seeking ushers to warmly welcome attendees, scan tickets, and guide guests to their seats during performances. You will distribute programs, inform patrons about facilities, and help ensure a comfortable, safe experience for all guests.

The role requires the ability to stand for extended periods, work nights and weekends, and maintain a professional appearance. HGO values inclusivity and excellent customer service in a dynamic performing-arts environment.

Qualifications

• High School Diploma or GED, or equivalent work experience.
• Experience as an usher or similar preferred.

Responsibilities

• Welcome guests in a polite and friendly manner.
• Check and scan tickets and direct guests to their seats.
• Distribute programs, brochures, and other materials.
• Inform guests about restrooms, refreshments, and exits.
• Tend to guests' comfort and assist with questions or concerns.
• Assist guests with disabilities or other impairments, as needed.
• Monitor guests' activity to ensure safety of the event.
• Enforce event rules and health and safety regulations.
• Ensure lobby and facilities are neat and organized.
• Follow emergency procedures and guide guests to exits in an orderly manner.

Skills

Customer service

Interpersonal skills

Communication

Crowd management

Education

High School Diploma or GED

Job description

Job HighlightsUshers welcome guests and direct them to their seats. They check tickets, provide audience members with programs, and tend to their comfort and safety. They also assist audience members in finding the restrooms, food, and beverage facilities, and exits.Join Us!We are looking for talented, passionate, dedicated people who are eager to make contributions to our community and our mission.Concerned you do not meet every single requirement listed? Apply! We know that some people are less likely to apply for a job if they don’t think they meet 100% of the requirements. At HGO, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this position but your experience doesn’t align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.About Houston Grand OperaThe mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand.We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.Key ResponsibilitiesWelcome guests in a polite and friendly manner.Check and scan tickets and direct guests to their seats.Distribute programs, brochures, and other materials.Inform guests about location of restrooms, refreshments, and exits.Tend to guests’ comfort and assist them with any questions or concerns.Assist guests with disabilities or other impairments, as needed.Monitor guests’ activity to ensure the safety of the event.Enforce event rules and relevant health and safety regulations.Ensure that the lobby and facilities are neat and organized.Follow all emergency procedures and guide audience members to exits in an orderly manner.QualificationsHigh School Diploma or GED, or equivalent work experience.Experience as an usher or similar preferred.Special CharacteristicsConsistent professional and neat presentation and friendly demeanor.The ability to provide excellent customer service.Excellent interpersonal and communication skills.Highly organized and attention to detail.The ability to manage crowds and remain calm in stressful situations.The ability to stand for extended periods.Willingness to work nights, weekends, and on public holidays.Physical DemandsThe physical demands described here are representative of those considered important for an employee to successfully perform the essential functions of this job: frequent bending and stooping, standing for up to 2+ hours continuously, sitting, and occasional lifting of items up to 20 lbs.Equal OpportunityHouston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.