Usher/Ticket Taker

asmglobal; Minneapolis (MN); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Union: IBT Local 638

Part-time schedule

Job summary

ASM Global at Target Center in Minneapolis, MN seeks an Usher/Ticket Taker to help create a positive event experience for guests. You will greet guests, escort them to seats, and enforce arena policies while delivering superior customer service.

This part-time position follows the Target Center events calendar; it is union-represented by IBT Local 638 and pays $20.00 per hour.

Qualifications

• High school diploma or equivalent.
• Strong customer service experience.
• Clear communication, friendly disposition and a smile.
• Able to stay calm in a fast-paced arena environment.
• Experience handling conflict in a friendly and effective manner.

Responsibilities

• Greet guests enthusiastically and provide event/information.
• Escort guests to sections/seats, including when the arena bowl is dark.
• Enforce facility policies and monitor stairs and sections.
• Proactively assist guests with questions or complaints.
• Resolve guest issues up to supervisor intervention.
• Identify emergencies and involve Security or Supervisors as needed.
• Remain calm and direct guests to safety areas during emergencies.

Skills

Customer service experience

Communication skills

Calm under pressure

Conflict resolution

Education

High school diploma or equivalent

Job description

Position: Usher/Ticket Taker
Department: Guest Services
Reports to: Manager, Guest Services
FLSA Classification: Non-Exempt
Union: Teamsters
Pay Rate: $20.00/hr

Job Summary

The primary responsibility of this position is to help create a positive event experience for all guests at Target Center by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Target Center to maintain a superior level of customer service.

• Enthusiastically greet guests and provide event and arena information.

• Escort guests to their sections/seats, frequently when the arena bowl is dark.

• Enforce facility policies (i.e., no smoking, no reentry) by monitoring stairs and sections.

• Proactively approach guests who may have questions, difficulties, or complaints.

• Creatively resolve guests' troubles up to the level where intervention by a Supervisor is required.

• Identify and respond to emergencies, and involve Security or Supervisors as appropriate.

• Remain calm and direct guests to the designated area of safety in the event of an emergency.

Required Qualifications

• High school diploma or equivalent.

• Previously demonstrated strong customer service experience

• Must be able to communicate clearly, have a friendly disposition, and a smile.

• Candidates must be able to stay calm in a stressful and fast-paced environment of the arena.

• Experience in handling conflict in a friendly and effective manner

Additional Comments

• This a part time position based on the Target Center events calendar. Hours of work can include days, nights, weekends, and holidays.

• This is an IBT Local 638 union-represented position.

ASM Global is an Equal Opportunity / Aff ... VEVRRA Federal Contractor.

Please contact Carl Green 612-673-1353 if you need reasonable accommodation in applying.