Usher

ASM Global; Saginaw (MI); Hybrid; USD 17,000 - 25,000; Part time

Job summary

ASM Global operates Dow Event Center in Saginaw, MI, seeking friendly frontline staff to assist attendees during events. You will guide patrons to seating, share event information, and respond to questions while maintaining safety and order.

Applicants should be able to work irregular hours, endure long standing periods, and lift light items. Prior customer service helps, and a valid driver's license is required for some assignments.

Qualifications

• High school diploma or GED.
• 6 months experience in customer service related field.
• Valid driver’s license required.
• Strong customer services skills.
• Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management.
• Ability to work irregular hours including, nights, weekends and holidays.

Responsibilities

• Fills out forms for scheduling purposes.
• Assess area for cleanliness prior to event/clean up.
• Guide seating and provide information to patrons.
• Escort guests to sections/seats, even in dark venues.
• Monitor events to ensure guest safety and report issues.
• Notify operations staff when assistance is needed.
• Greet guests professionally and politely.
• Light cleaning and chair removal after events.
• Stand/walk for long periods and stairs as required.
• Complete incident forms if needed.

Skills

Strong customer service skills

Good written verbal interpersonal

Ability to work with minimal supervise

Ability to interact with all levels of

Education

High school diploma or GED

Tools

Computer skills

Job description

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fills out various forms for scheduling purposes
• Assess area for cleanliness prior to event/clean up and messes prior to doors
• Helps in maintaining a clear walk way for patrons
• Efficiently and courteously distributes information & provides guidance concerning seating and events
• Escort guest to their sections/seats, frequently when the venue is dark.
• Distribute information concerning coming attractions
• Proactively approach guests that may have a question, difficulty, or complaint
• Monitors events and event spaces to watch for potential issues and to ensure the safety of all guests
• Notifies operations staff for assistance when the need arises
• Enthusiastically greet in a friendly positive manner with the public and all levels of management and fellow employees
• Light cleaning of trash and chair removal duties after some events
• Work independently or within groups
• Able to judge and assess situations for immediate appropriate response including alerting staff or emergency personnel
• Dress according to Dow Event Center/Jolt Credit Union Event Park Dress Code Policy
• Know & enforce Dow Event Center/Jolt Credit Union Event Park Policies and Procedures
• Ability to complete an incident form if needed
• Availability to work a minimum of 2 day/events per month
• Other duties may be assigned
• Ability to stand and walk for long periods of time, including up and down stairs.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
• High school diploma or G.E.D.
• 6 months experience in customer service related field
• Valid driver’s license required.
• Skills and Abilities
• Ability to work with minimal supervision
• Strong customer services skills
• Good written, verbal and interpersonal skills required: ability to interact with all levels of staff including management.
• Ability to work irregular hours including, nights, weekends and holidays
• Professional presentation, appearance and work ethic
• Computer Skills
• In order to perform this job successfully, an individual should have some computer experience.
• Other Qualifications
• N/A

Physical Demands

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to lift and carry up to 10 pounds.
• Ability to work in a variety of environments, including but not limited to heights, darkened arena, around crowds, loud noise, and flashing lights.
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
• This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.