Usher

The Walt Disney Company; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team at a renowned theater as an Usher, where you'll create memorable experiences for guests attending the enchanting show of Aladdin. This role requires a friendly demeanor, excellent communication skills, and a commitment to providing an inclusive environment for all attendees. You will be responsible for welcoming guests, guiding them to their seats, and ensuring their comfort throughout the performance. If you thrive in dynamic settings and enjoy interacting with diverse audiences, this position offers a unique opportunity to be part of a magical experience in the heart of Broadway.

Benefits

Union Affiliation

Medical Benefits

Financial Benefits

Flexible Schedule

Qualifications

• 1+ years in customer service with strong communication skills.
• Ability to work in a fast-paced environment and flexible schedule.

Responsibilities

• Welcome guests and direct them to their seats at the theater.
• Enforce house rules and assist guests with disabilities.
• Attend pre-event meetings and maintain cleanliness in assigned sections.

Skills

Customer Service Experience

Communication Skills

Team Player

Flexibility

Inclusivity Awareness

Job description

Usher

Job ID 10114778
Location New York, New York, United States
Business Disney Theatrical Group
Date posted Feb. 27, 2025

Job Summary:

The New Amsterdam Theater is currently seeking friendly, enthusiastic, and reliable individuals with strong communication skills to join the Ushering Team for Aladdin on Broadway. All applicants must be able to work a flexible schedule including matinees, nights, weekends, and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Responsibilities include but are not limited to:

• Meet, greet, and welcome guests to the New Amsterdam Theatre.
• Politely direct and escort guests to their seats and various areas within the theatre.
• Provide guests with programs and other relevant materials, including inserting materials into programs.
• Check assigned section for cleanliness.
• Visually sweep the theaters to check for potential safety issues and lost and found items.
• Be aware of and enforce appropriate house rules.
• Flexibility with schedule changes and assignments can include aisle directing and seating on the Orchestra, Mezzanine & Balcony levels, and audience exits.
• Be available to work occasional special events on short notice.
• Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
• Attend pre-event Usher meetings and other trainings as required by management.
• Demonstrate or be willing to learn in-depth knowledge of the New Amsterdam Theatre and demonstrate command of the safety and evacuation procedures from all points within each venue.

Qualifications

• At least 1 year of experience in a customer service environment.
• Excellent communication and guest service skills.
• Passion for interacting with and providing an inclusive, high-quality experience for guests from a diversity of backgrounds.
• Capable of working in a fast-paced, ever-changing environment.
• Positive attitude with the ability to work as a team player.
• Must learn, have full knowledge of, and follow all Guest Service procedures and guidelines.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to work a flexible schedule including matinees, nights, weekends, and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Regular weekly shifts include (schedules are subject to change during certain weeks):

Tuesday Evening: 5:30-10pm
Wednesday Matinee: 11:30am-4pm
Wednesday Evening: 5:30-10pm
Thursday Evening: 5:30-10pm
Friday Evening: 5:30-10pm
Saturday Matinee: 12:30-5pm
Saturday Evening: 6:30-11pm
Sunday Matinee: 1:30pm-6pm

This is a union-affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join the IATSE Local 306.

The pay rate for this role in New York is $16.68 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: Disney Careers Benefits.