Usher

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Golden Nugget Las Vegas is seeking an Usher to assist the Entertainment Manager with seating and guest service for shows. The role emphasizes brand standards of kindness, engagement, empathy and positivity while ensuring accurate guest counts and smooth show operations.

The position requires strong English communication, a professional appearance, and the ability to work efficiently in a fast-paced casino environment. Training is provided on show-specific procedures.

Qualifications

• Experience in guest relations and beverage service is preferred.
• Maintain a professional appearance and strong people skills.
• Able to work efficiently both independently and with others.
• Must be at least 21 years old and able to read and follow policies.
• Basic math skills and ability to complete standard forms and reports.
• Clear English communication with guests and management.

Responsibilities

• Set up showroom and align seating per show floor plan and manager’s requirements.
• Assist with ropes, signs, and VIP guest seating arrangements.
• Greet guests, assign seating, and handle inquiries during shows.
• Maintain knowledge of show, ticket, and hotel information.
• Support guest relations and handle incidents with management guidance.
• Reconcile head counts and ticket stubs with servers and cashiers.
• Ensure room is cleared and assist guests as shows end.
• Coordinate with housekeeping for showroom cleaning.

Skills

Guest relations

People skills

Professional appearance

Mathematical ability

English communication

Reading policies

Report completion

Independence

Education

High School Diploma

Job description

Overview

It is the responsibility of the Usher to assist Entertainment Manager in seating and service of guests attending shows at Golden Nugget. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Set up showroom and align tables and chairs based on particular show floor plan and manager’s requirements. Includes adding and removal of tables and chairs.
• Set up and removal of ropes and stanchions for VIP guests and regular guests to include placing of appropriate signage at the entrance to the showroom.
• Handle all table set ups, including letters, numbers and reserve signs.
• Be knowledgeable in all aspects of show, ticket and general hotel information.
• Handle phone inquiries and work with Ticket Office representatives.
• Report areas in need of repair and maintenance.
• Responsible for greeting guests and assigning guest seating.
• Notify manager and assist in handling guest/employee incidents and/or accidents.
• Handle service requirements and guest relation problems. Assist manager with all guest relation functions.
• Responsible for ticket stubs, guest head count and reconciliation of counts between ushers, servers and cashiers.
• Responsible for clearing room and assisting guests depart after show.
• Help with room clean up and restoration.
• Contact PAD for general showroom cleaning.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Prior experience related to beverage service and guest relations.
• Must have good people skills and a well-groomed appearance.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Minimum age requirement is 21.
• High School Diploma
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips