Usher

GLOBAL GAMING LSP LLC; Grand Prairie (TX); On-site; USD 25,000 - 34,000; Part time

Job summary

Paycom - ATS Grand Prairie location seeks a Seasonal Guest Services Associate to greet guests, provide information, escort to seats, and support event operations.

The role emphasizes friendly, service-oriented interaction, basic math and cash handling, and willingness to work evenings, weekends, or holidays as needed. No prior experience required; a high school diploma or GED is acceptable; bilingual abilities are a plus.

Qualifications

• Requires a high school diploma or GED.
• No prior experience required.
• Excellent communication skills and cash handling ability.

Responsibilities

• Greet customers and assist with information throughout the visit.
• Escort patrons to seats and maintain seating areas.
• Furnish information regarding services and products.
• Provide directions to groups for events and informational services.
• Maintain a friendly, service-oriented demeanor with guests and staff.
• Monitor guests and report issues to management.
• Complete opening/closing duties according to department procedures.
• Possess dependable attendance; overtime may be required.
• Assist with other duties as assigned.

Skills

Communication skills

Customer service

Cash handling

Fluent English

Bilingual

Education

High school diploma or GED

Job description

Job Details

Job Location: LSP Grandstand - GRAND PRAIRIE, TX, Position Type: Seasonal, Education Level: None, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Other, General Definition:

Responsible for the promotion of positive customer relations by greeting and providing a full range of informational services to patrons upon entry and through the duration of their stay.

Essential Job Functions

• Greets all customers to the facility, or any other designated area where customer entry or patronage is required.
• Escorts patrons to seats and maintains cleanliness of all seating areas.
• Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.
• Provides direction to groups scheduled for specific events regarding all informational services and products.
• Approaches all encounters with guests and employees in a friendly and service-oriented manner.
• Monitors guests for problems and reports any such findings to Department Manager or Supervisor.
• Maintains and completes all opening /closing duties according to the procedures set forth within the department.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Have the ability to accomplish a multitude of duties as assigned
• Develops and maintains forms for Admissions and Reservations Clerks.
• Other duties as assigned.

Qualifications: Education & Training

• High school diploma or GED
• No prior experience or training.

Knowledge, Skills and Abilities

• Requires excellent communication skills, basic math and reasoning ability under extreme public scrutiny.
• Excellent customer service and cash handling skills preferred.
• Must be able to communicate fluently in English and to follow instructions as given.
• Bilingual a plus.

Training

• Responsible Gaming

Licenses/Certifications/Other

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions

Physical Requirements

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strength

• Sedentary to medium workload
• Stand, sit and walk consistently
• Will be required to lift up to or over 20lbs or exert occasionally over 50lbs

Movement

• Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
• Will use office equipment
• Driving motor vehicles as needed

Auditory

• Frequently speak and articulate
• Noise levels will be varied from moderate to heavy machinery

Environmental

• Exposure to weather and extreme elements are minimal
• Minimal exposure in close proximity to horses
• Consistent exposure to spoke filled environment