Usher

ASM Global; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic venue and event management company that provides exceptional customer service during public and private events. This role involves assisting patrons with their needs, maintaining a safe environment, and ensuring a positive experience for all attendees. Ideal candidates will possess strong communication skills and the ability to handle conflicts effectively. If you're looking for an opportunity to thrive in a fast-paced environment and make a difference in guest experiences, this position is perfect for you!

Qualifications

• Must effectively assist patrons with seating and information.
• Prior experience in customer service is preferred.

Responsibilities

• Assist patrons with seating and information during events.
• Maintain a safe and clean environment for guests.

Skills

Customer Service

Conflict Resolution

Communication Skills

Ability to Work Under Pressure

Education

High School Diploma or GED

Job description

Summary: Position is required to assist patrons with their customer service needs while attending a public or private event.

Essential Duties and Responsibilities

1. Assist patrons with seating or other information as needed.
2. Maintain position on post, viewing area of responsibility.
3. Oversee assigned area for spills or situations requiring staff attention.
4. Operate handicap lift with wheelchair containing patron (if applicable).
5. Receive and act on complaints from patrons according to established policies and procedures.
6. Perform other duties as assigned by Manager/Supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED preferred.
• One-year prior experience in a customer service position preferred.

Skills and Abilities

Must be able to communicate clearly, have a friendly disposition, and a smile! Candidates must be able to stay calm in a stressful and fast-paced environment. Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to navigate various floor surfaces and areas, including continuous standing and walking, and up and down stairs.
• Ability to verbally communicate clearly with guests, teammates, and building staff.
• Ability to work in environments including heights, elevators, darkened arenas, around crowds, loud noise, and flashing lights.

Hours of Work and Travel Requirements

Vary by show, including days, nights, weekdays, and weekends.

Note: Responsibilities may change due to reasonable accommodations or other reasons. This document does not state or imply that these are the only duties for this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Please complete an application through our ASM career site.

About the company

ASM Global is a venue & event management company based in LA, managing stadiums, convention centers, theaters, and unique venues.