Tech User Support Specialist

Sidley Austin LLP (IL LLP); Chicago (IL); On-site; USD 74,000 - 94,000; Full time

Job summary

Sidley Austin LLP (IL LLP) is seeking a User Support Analyst to provide Level II technical support for hardware, software, and technology-related issues. You will troubleshoot user requests, manage assets, and coordinate hardware moves with vendors.

The role requires strong problem solving, independence and teamwork, with a target Illinois salary range of $73,800–$94,200. Bonus eligibility and comprehensive benefits are included. Email [e-mail] for applications.

Qualifications

• BA/BS degree or equivalent work experience; a minimum of 2 years providing direct user support in a high performance culture.
• Experience supporting Windows-based computers, including Windows 11 and Office applications.
• Experience with VoIP telephony and enterprise imaging solutions; device management.
• Experience supporting smartphones (iPhone, Android) and remote access (Citrix).
• Certifications: A+, ITIL and Microsoft Office; familiarity with Adobe Acrobat, NetDocuments, Zoom, and SCCM.

Responsibilities

• Assist users to resolve computer problems including hardware, software, and network connections.
• Resolve inquiries with active listening and service excellence.
• Provide hardware and software support, imaging, and post-image configurations; coordinate with vendors for repairs.
• Install, configure, update software and support third-party applications.
• Maintain asset records and manage hardware moves and exchanges.
• Provide break/fix support for telephones and related hardware.
• Assist with projects like upgrades, office moves, and events.
• Process hardware warranty claims and arrange repairs with vendors.
• Document and maintain user requests in ITSM system.

Education

BA/BS degree or equivalent work experience

A+ certification

ITIL certification

Microsoft Office certifications

Tools

Windows 11

VoIP Telephony

Enterprise imaging (Windows)

Smartphones (iPhone, Android)

Microsoft Office

Citrix Remote Access

Adobe Acrobat

NetDocuments

Zoom

SCCM

Mac in enterprise

Job description

Sidley Austin LLP (IL LLP) is seeking a User Support Analyst to provide Level II technical support for hardware, software, and technology-related issues. You will troubleshoot user requests, manage assets, and coordinate hardware moves with vendors.

The role requires strong problem solving, independence and teamwork, with a target Illinois salary range of $73,800–$94,200. Bonus eligibility and comprehensive benefits are included. Email [e-mail] for applications.