User Support Assistant I, Event Management and Facilities Rental

Fashion Institute of Technology; New York (NY); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Retirement Plans

Health Care Plan and Dental Plan

Employee Assistance Program

Flexible Spending Account

Commuter Benefit Plan

FIT Tuition Exemption Program

Paid Time Off (Vacation, Personal, S

4-day Summer Workweek

PSLF Program

Job summary

Fashion Institute of Technology seeks a full-time Event Audio/Video Production staff member to set up, operate, and troubleshoot live, hybrid, and virtual events across multiple FIT venues. The role includes serving in production positions, coordinating crews, and ensuring safe, professional setups.

Minimum qualifications include an Associate's degree and 1–3 years of experience; a Bachelor's degree is preferred with 3–5 years in related roles.

Qualifications

• Associate's degree required.
• 1-3 years of relevant experience.
• Bachelor's degree preferred.
• 3-5 years of relevant experience.

Responsibilities

• Set up, operate, monitor, troubleshoot, and strike professional audio, video, camera, presentation, and related event technology for live, hybrid, and virtual events.
• Serve in assigned production roles including audio operator, camera operator, presentation/video operator, and other technical positions based on event needs.
• Operate sound reinforcement systems, including mixing consoles, microphones, loudspeakers, playback systems, and assistive listening equipment.
• Operate cameras, media playback, display, and video systems while maintaining safe and professional equipment and cable placement.
• Serve as Event Lead when assigned, coordinating technical crews, rehearsals, load-in, event cues, production workflow, and event closeout.
• Review event schedules, production plans, and technical requirements; communicate effectively with event managers, clients, and production staff throughout the event process.
• Test, troubleshoot, maintain, organize, inventory, and properly store EMFR equipment, cabling, accessories, and supplies.
• Identify and document equipment failures, production issues, and maintenance needs and assist with their timely resolution.
• Support equipment load-in, setup, breakdown, and movement throughout EMFR venues and support spaces, including work at height when required.
• Follow department procedures and established safety, professional, and industry practices while operating event production equipment.
• Participate in technical training and cross-training and assist with the training of staff and student employees as assigned.

Skills

Audio/Video Production

Event Leadership

Equipment Troubleshooting

Venue Operations

Staff Training

Education

Associate's degree

Bachelor's degree

Job description

Job Description

Event Management and Facilities Rental at FIT seeks a knowledgeable, collaborative, and flexible individual for a full-time staff position.

Location: New York, NY Category: Staff Job Type: Full-time Posted On: Thu Aug 27 2026

Essential Functions

Event Audio/Video Production

• Set up, operate, monitor, troubleshoot, and strike professional audio, video, camera, presentation, and related event technology for live, hybrid, and virtual events.
• Serve in assigned production roles including audio operator, camera operator, presentation/video operator, and other technical positions based on event needs.
• Operate sound reinforcement systems, including mixing consoles, microphones, loudspeakers, playback systems, and assistive listening equipment.
• Operate cameras, media playback, display, and video systems while maintaining safe and professional equipment and cable placement.

Event Production Leadership & Coordination

• Serve as Event Lead when assigned, coordinating technical crews, rehearsals, load-in, event cues, production workflow, and event closeout.
• Review event schedules, production plans, and technical requirements; communicate effectively with event managers, clients, and production staff throughout the event process.

Equipment Maintenance & Troubleshooting

• Test, troubleshoot, maintain, organize, inventory, and properly store EMFR equipment, cabling, accessories, and supplies.
• Identify and document equipment failures, production issues, and maintenance needs and assist with their timely resolution.

Event Setup, Breakdown & Venue Operations

• Support equipment load-in, setup, breakdown, and movement throughout EMFR venues and support spaces, including work at height when required.
• Follow department procedures and established safety, professional, and industry practices while operating event production equipment.

Training & Staff Development

• Participate in technical training and cross-training and assist with the training of staff and student employees as assigned.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Job Requirements

Minimum Qualifications

• Associate's degree required.
• 1-3 years of relevant experience.

Preferred Qualifications

• Bachelor's degree preferred.
• 3-5 years of relevant experience.

Additional Information

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary

Salary: $64,663.77 per year.

Hiring Salary: $64,663.77 per year with step increments per Salary Schedule 91, after one year of service and annually thereafter.

Work Schedule

This position supports events across multiple FIT venues and requires schedule flexibility based on production needs, including days, evenings, weekends, and holidays.

Days/Hours: M-F, 35 hours per week, in person; work schedule subject to change based on needs of the department.

Benefits

The Fashion Institute of Technology (FIT) provides comprehensive employee benefit programs designed to help keep our faculty and staff and their families healthy, safe, happy, and productive. Our programs also include a variety of components to help our employees improve the quality and balance of their work and family lives, and to help them prepare for their futures.

• Retirement Plans
• Health Care Plan and Dental Plan
• Employee Assistance Program
• Flexible Spending Account
• Commuter Benefit Plan
• FIT Tuition Exemption Program
• Paid Time Off (Vacation, Personal, Sick and Holidays)
• 4-day Summer Workweek
• Qualifying Employer for the Public Service Loan Forgiveness (PSLF) Program

For a full list of FIT benefits, visit our benefits webpage.

Pay Equity by State Employers

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at [phone] or via email at [e-mail].

Visa Sponsorship

This position is not eligible for visa sponsorship by the Fashion Institute of Technology.

Equal Employment Opportunity (EEO) Statement

FIT is firmly committed to creating an environment that will attract and retain people from a range of backgrounds. FIT is firmly committed to creating a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability. The FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether on the basis of race, color, creed, age, national origin, immigration or citizenship status, gender, sexual orientation, disability, marital status, partnership status, caregiver status, sexual and reproductive health decisions, uniformed service, height, weight, any lawful source of income, status as a victim of domestic violence or as a victim of sex offenses or stalking, whether children are, may be or would be residing with a person or conviction or arrest record, or any other characteristic protected by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from veterans and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Chief Equal Employment Opportunity Officer/Title IX Coordinator, 212.217.3360.

Annual Security Report

The safety and well-being of FIT's students, faculty, staff, and visitors is of paramount importance. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, FIT publishes an annual report containing crime statistics and statements of security policy, accessible here: Safety Statistics. A paper copy of the report will be provided upon request by contacting Public Safety's administrative office number at [phone].

Physical Requirements And Work Environment

The working conditions for this position may be in any combination of an office space, classroom, lab, loading dock, event venue, or outdoors with potential exposure to noise levels above average, machinery, and equipment requiring specialized training. The physical requirement for this position will require occasional sitting, constant standing, constant bending, constant walking, occasional climbing, frequent pulling, pushing, or reaching, frequent repetitive motions, constant use of hands to handle objects or tools, frequently lifting up to 20 lbs., and occasionally lifting up to 50 lbs.