User Support Analyst

Cynet Systems Inc; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in IT solutions is seeking an IT Support Specialist. The role involves diagnosing hardware and software issues, assisting users, performing regular system maintenance, and providing training. Candidates must possess an associate degree in computer science or relevant field, along with experience in technical support.

Qualifications

• Associate degree in computer science or IT related field and 3 years experience.
• High School or GED with 1-5 years IT experience or equivalent education and experience.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Assist users via phone and email with technical problems.
• Create and update technical documentation and user guides.

Skills

Technical Support

Troubleshooting

User Training

Education

Associate degree in computer science or IT related field

High School or GED diploma

Job description

Job Description:

Responsibilities:

• Diagnose and resolve hardware, and software issues.
• Assist users with technical problems via phone, email, or Microsoft Teams.
• Perform regular updates and maintenance on computer systems.
• Install and configure operating system and software applications.
• Set up and maintain hardware, including computers, printers, and peripherals.
• Create and update technical documentation and user guides.
• Track and manage support tickets, ensuring timely resolution.
• Provide training to users on new systems and software.
• Escalate complex issues to higher-level support or specialized teams.

Qualifications:

• Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role.
• High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.