User Success Engineer

Dassault Systèmes; Charlotte (NC); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision coverage

401K match

Flexible time off policy

Job summary

A leading technology firm is seeking a User Success Engineering Senior Manager in Charlotte, NC. You will ensure smooth adoption and usage of the 3DEXPERIENCE platform, driving customer satisfaction and technical support. This role requires strong experience in technical support, systems engineering, and advanced networking knowledge. The expected compensation is between $110,000 and $155,000.

Qualifications

• 8+ years of experience in technical support, systems/network engineering, or infrastructure operations.
• Advanced understanding of TCP/IP, DNS, HTTP/S, TLS, routing, firewall rules.
• Hands-on experience with traffic shaping.

Responsibilities

• Lead troubleshooting efforts across network and application layers.
• Guide configuration and optimization of load balancing systems.
• Mentor and provide technical guidance to support engineers.

Skills

Multi-tier architecture

Enterprise software

J2EE application deployment

Load balancer technologies

Strong Linux expertise

Scripting for diagnostics

Education

Bachelor’s degree in a relevant field

Tools

tcpdump

Wireshark

Grafana

Prometheus

Job description

Overview

Dassault Systèmes is seeking a User Success Engineering Senior Manager to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success.

Responsibilities

• Act as an escalation point for high-impact customer issues involving networking infrastructure, latency, throughput, and load balancing failures
• Lead deep-dive troubleshooting efforts across network, application, and infrastructure layers
• Guide and review the configuration and optimization of load balancing systems (NGINX, HAProxy, F5, AWS ELB, etc.)
• Partner with other teams to influence system reliability and scalability
• Provide mentorship and technical guidance to support engineers
• Help define support best practices and contribute to postmortems and root cause analysis

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, or related discipline) with strong knowledge in:
• Multi-tier architecture
• Enterprise software
• J2EE application deployment and administration
• 8+ years of experience in technical support, systems/network engineering, or infrastructure operations
• Must include at least one year of real-world experience maintaining a production system
• Advanced understanding of TCP/IP, DNS, HTTP/S, TLS, routing, firewall rules, and packet-level debugging
• Hands-on experience with load balancer technologies, reverse proxies, and traffic shaping
• Strong Linux expertise and proficiency in scripting for diagnostics (e.g., Bash, Python)
• Familiarity with performance monitoring tools (e.g., tcpdump, Wireshark, perf, Grafana, Prometheus)
• Strong understanding of multi-tier web applications, protocols, and networking layers
• Solid debugging and troubleshooting skills
• For customer requirements, candidates must be U.S. Citizens or U.S. Permanent Residents

Additional Skills

• Experience with cloud solutions deployment and support
• Familiarity with cloud-native networking (AWS VPC, Transit Gateway, Route 53, etc.)
• Cloud networking experience in AWS, GCP, or Azure (VPC, ELB, Transit Gateway, etc.)
• Knowledge of CDN architectures and edge traffic management
• Experience supporting applications with underlying technologies such as Windows, Linux, Oracle/SQL Server, Java applications, and Windows Application Add-ins
• Ability to quickly shift from micro to macro perspective to understand how localized issues connect to larger systemic problems

Compensation & Benefits

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $110,000 and $155,000 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee and dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Inclusion statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

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