User Study Researcher II

PTR Global; Cupertino (CA); On-site; USD 76,000 - 83,000; Full time

Job summary

PTR Global is seeking a User Study Researcher II in San Diego, CA to design, execute, and analyze studies that inform product decisions and improve experiences. You will collaborate across teams to translate insights into actionable recommendations shaping strategy, interaction design, and prioritization.

Responsibilities include planning studies, recruiting participants, developing materials, moderating sessions, and synthesizing findings into reports and personas.

Qualifications

• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field; advanced degree preferred.
• Professional experience conducting user research for digital products, services, or platforms.
• Hands‑on experience with a range of research methods, including usability testing, interviews, surveys, and concept testing.
• Ability to select appropriate research methods based on project goals, timelines, and constraints.
• Strong skills in synthesizing complex data into clear, actionable insights and recommendations.
• Experience working closely with product managers, designers, and engineers in a cross‑functional environment.
• Proficiency with common research and testing tools (e.g., remote testing platforms, survey tools, note‑taking and analysis tools).
• Excellent written and verbal communication skills, including the ability to present findings to diverse audiences.

Responsibilities

• Plan, design, and conduct user research studies, including usability tests, interviews, surveys, and diary studies.
• Define research objectives, hypotheses, and key questions in partnership with product managers, designers, and engineers.
• Recruit and screen participants that represent target user segments and ensure high‑quality data collection.
• Develop research materials such as discussion guides, test scripts, questionnaires, and consent forms.
• Moderate in‑person and remote user sessions, ensuring participants are comfortable and sessions stay on track.
• Analyze qualitative and quantitative data to identify patterns, pain points, and opportunities for improvement.
• Synthesize findings into clear, compelling reports, presentations, and artifacts (e.g., personas, journey maps).
• Communicate insights and recommendations to stakeholders and influence product decisions with evidence‑based reasoning.
• Collaborate with design teams to iterate on concepts and prototypes based on user feedback.
• Partner with data science and analytics teams to triangulate user research findings with behavioral data.
• Maintain research repositories and documentation to ensure knowledge is accessible and reusable.
• Advocate for user‑centered design principles and best practices across the organization.
• Ensure all research activities comply with ethical standards, privacy requirements, and consent practices.
• Continuously refine research methods and processes to improve efficiency and impact.

Skills

Research methods

Synthesis & insights

Cross-functional collaboration

Communication

Statistics awareness

Education

Bachelor’s degree in HCI/related

Advanced degree preferred

Tools

Remote testing platforms

Survey tools

Note‑taking tools

Data analysis tools

Job description

Position: User Study Researcher II

Location: San Diego, California

Duration: Contract

Job ID: 180523

Job Overview:
As a User Study Researcher II, you will design, execute, and analyze user research studies to inform product decisions and improve user experiences. You will collaborate closely with cross-functional teams to translate research insights into actionable recommendations, helping to shape product strategy, interaction design, and feature prioritization across multiple initiatives.

Responsibilities:

• Plan, design, and conduct user research studies, including usability tests, interviews, surveys, and diary studies.
• Define research objectives, hypotheses, and key questions in partnership with product managers, designers, and engineers.
• Recruit and screen participants that represent target user segments and ensure high‑quality data collection.
• Develop research materials such as discussion guides, test scripts, questionnaires, and consent forms.
• Moderate in‑person and remote user sessions, ensuring participants are comfortable and sessions stay on track.
• Analyze qualitative and quantitative data to identify patterns, pain points, and opportunities for improvement.
• Synthesize findings into clear, compelling reports, presentations, and artifacts (e.g., personas, journey maps).
• Communicate insights and recommendations to stakeholders and influence product decisions with evidence‑based reasoning.
• Collaborate with design teams to iterate on concepts and prototypes based on user feedback.
• Partner with data science and analytics teams to triangulate user research findings with behavioral data.
• Maintain research repositories and documentation to ensure knowledge is accessible and reusable.
• Advocate for user‑centered design principles and best practices across the organization.
• Ensure all research activities comply with ethical standards, privacy requirements, and consent practices.
• Continuously refine research methods and processes to improve efficiency and impact.

Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field; advanced degree preferred.
• Professional experience conducting user research for digital products, services, or platforms.
• Hands‑on experience with a range of research methods, including usability testing, interviews, surveys, and concept testing.
• Ability to select appropriate research methods based on project goals, timelines, and constraints.
• Strong skills in synthesizing complex data into clear, actionable insights and recommendations.
• Experience working closely with product managers, designers, and engineers in a cross‑functional environment.
• Proficiency with common research and testing tools (e.g., remote testing platforms, survey tools, note‑taking and analysis tools).
• Excellent written and verbal communication skills, including the ability to present findings to diverse audiences.
• Strong organizational skills with the ability to manage multiple studies and priorities simultaneously.
• Comfort with both qualitative and basic quantitative analysis; familiarity with statistics is a plus.
• Demonstrated ability to advocate for users and influence product decisions using research evidence.
• Attention to detail and a commitment to high‑quality, ethical research practices.
• Experience conducting research with a variety of user populations and accessibility needs is a plus.
• Ability to work independently as well as collaboratively in a fast‑paced, evolving environment.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $55 – $60 per hour

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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job‑related qualifications or assist recruiters in reviewing applications and interview responses. AI‑generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI‑generated recommendations.