User Researcher

HoYoverse; Los Angeles (CA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Healthcare premiums for you and depend

Generous paid time off

401K

Life and disability insurance

Team-building activities

Job summary

HoYoverse in Los Angeles is seeking a user researcher to lead studies across game product life cycles and global markets. You will own user research end-to-end, collaborate with the Shanghai team on US projects, and translate findings into actionable insights for product teams.

You should be passionate about games, understand player psychology, apply appropriate research methods, and communicate insights clearly. 1–3 years in gaming or tech user research is preferred; Mandarin is a plus.

Qualifications

• 1–3 years of prior experience in user research from gaming, tech, or adjacent field is preferred.
• Passionate about games and the games industry, with understanding of player psychology.
• Able to apply appropriate research methodologies to meet product needs.
• Good learner, self-driven, logical, objective, rigorous, and strong interpersonal skills and teamwork.

Responsibilities

• As a user researcher, you are responsible for user research projects at different stages of the game product life cycle, as well as global market research.
• According to project needs, collaborate with Shanghai office to work on research projects in U.S. office, owning the user research studies end-to-end, including stakeholder communication, research needs identification, methodology design, execution, analysis, report writing etc.
• Conduct industry and competitor analysis, identifying industry trends, understanding product features and user needs, delivering actionable insights.

Skills

User research

Gaming industry knowledge

Analytical thinking

Strong communication

Job description

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community. Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies. In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas. When you apply to a position with HoYoverse, we will process your personal data. To learn more, please review our comprehensive Global Applicant and Candidate Privacy Policy.

What You Will Do:

• As a user researcher, you are responsible for user research projects at different stages of the game product life cycle, as well as global market research.
• According to project needs, collaborating with Shanghai office to work on research projects in U.S. office, owning the user research studies end-to-end, including stakeholder communication, research needs identification, methodology design, execution, analysis, report writing etc.
• Conducting industry and competitor analysis, identifying industry trends, understanding product features and user needs, delivering actionable insights.

What We Are Looking For:

• Passionate about games and the games industry, experience with a variety of games genres, understand player psychology. In-depth understanding of anime games, and/or at least one core game genre is preferred.
• Able to apply the appropriate research methodologies to meet the product needs.
• Experience in various user research field, or experience with complete game projects is preferred.
• Down to earth, meticulous, observant, reflective, good communicator, strong sense of responsibility, strong execution ability.
• Good learner, self-driven, logical, objective, rigorous, strong interpersonal skills and teamwork spirit.
• 1-3 years of prior experience in user research from gaming, tech, or adjacent field is preferred.
• Mandarin proficiency is a plus.
• Experience with designing or applying AI/LLM-based workflow is a plus.

Benefits:

The base pay range for this position is $80,000 -$130,000 USD per year. Actual pay is based on location and may vary depending on relevant knowledge, skills, and experience from the candidate. Total compensation may include salary, company bonuses, sign-on bonuses, relocation package, and other benefits such as:

• 100% employer-paid healthcare premiums for you and your dependents
• Generous paid time off
• 401K
• Employer-paid life and disability insurance
• Team-building activities throughout the year

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life.