User Provisioning Analyst

UC Santa Barbara; Santa Barbara (CA); Hybrid; USD 55,104 - 95,054; Full time

Job summary

UC Santa Barbara is seeking a User Provisioning Analyst to support OFC access provisioning, troubleshooting, and compliance activities. You will coordinate day-to-day provisioning, assist with access-related issues, and ensure adherence to security controls.

The role involves collaborating with BFS leadership, analysts, and compliance teams to maintain accurate provisioning records and support ongoing risk mitigation. Hybrid work arrangements are available where appropriate.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1-3 years as a primary contact for support, resolving inquiries and escalations.
• 1-3 years end-to-end lifecycle management of user access requests in a ticketing system.
• 1-3 years participation in process reviews to improve efficiency.
• 1-3 years drafting and maintaining workflows and internal control standards.
• 1-3 years exceptional customer support resolving Tier 1 access issues.

Responsibilities

• Provide operational support for user provisioning within Oracle Financial Cloud (OFC).
• Coordinate ServiceNow ticket triage, assignment and resolution for access requests.
• Maintain provisioning records and ensure compliance with security protocols.

Skills

Customer support

Access management

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in related area

Tools

ServiceNow

Oracle Financial Cloud (OFC)

Job description

Job Posting Details (External)

Position Number:

41253699

Payroll Title:

FINANCIAL ANL 3 CX (005183)

Job Code:

005183

Job Open Date:

7/23/2026

Application Review Begins:

8/7/2026

Department Code (Name):

CTLR (CONTROLLER) – Business & Financial Services

Percentage of Time:

100%

Union Code (Name):

CX

Employee Class (Appointment Type):

Staff: Career (employment ending after 18 months)

FLSA Status:

Exempt

Classified Indicator Description (Personnel Program):

PSS

Salary Grade:

STEPS

Pay Rate/Range:

The budgeted salary range that the University reasonably expects to pay for this position is $37.93 to $40.97/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $37.93 to $68.68/hour.

Work Location:

3201 SAASB

Working Days and Hours:

M-F 8-5

Benefits Eligibility:

Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable:

Hybrid (Both UC & Non-UC locations) BFS supports a hybrid/remote agreement for this position and will continue to do so as long as it aligns with the role's needs and meets campus policies.

Department Marketing Statement:

In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner, providing sustainable value-added services and solutions to ensure responsible compliance and stewardship.

Benefits Of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary Of Job Duties:

Reporting to the BFS Administrative Manager (Manager), the User Provisioning Analyst provides operational and administrative support for user access management, provisioning coordination, and system access compliance activities related to the Oracle Financial Cloud (OFC) environment. The position is responsible for coordinating day-to-day access provisioning processes, supporting access-related troubleshooting, and ensuring compliance with role-based training and established security protocols. The Analyst serves as a primary point of contact for access-related inquiries and Tier 1 support, managing ServiceNow ticket workflows and coordinating timely resolution of user requests. The role supports risk mitigation and compliance efforts through maintenance of access documentation, RSA access lists, and transaction models used to monitor system activity and user access patterns. The position works collaboratively with BFS leadership, Business Systems Analysts, and compliance teams to support operational continuity, maintain accurate provisioning records, and contribute to the effectiveness and integrity of financial system access controls.

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• 1-3 years Proven track record serving as a primary point of contact for support, resolving routine inquiries, and managing escalations.
• 1-3 years Demonstrated experience managing the end-to-end lifecycle of user access requests, including triage, assignment, and resolution using ServiceNow or a similar ticketing system.
• 1-3 years Background participating in team process reviews to identify inefficiencies and implement changes that enhance processes.
• 1-3 years Experience drafting, maintaining, and updating formal documentation for workflows, support procedures, and internal control standards.
• 1-3 years Exceptional customer support skills with a track record of successfully resolving Tier 1 system access issues and guiding users through procedures.

Preferred Qualifications:

• 1-3 years Professional experience managing user provisioning, role assignments, and access administration within Oracle Financial Cloud (OFC) or a comparable enterprise ERP environment.
• 1-3 years Experience navigating and administering user access and controls within the Oracle Financial Cloud (OFC) environment or a similar enterprise ERP system.

Special Conditions Of Employment:

• This position is a career appointment, ending after 18 months of employment.
• Candidates must be legally authorized to work in the United States without the need for employee sponsorship.
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

“Misconduct” Means Any Violation Of The Policies Governing Employee Conduct At The Applicant’s Previous Place Of Employment, Including, But Not Limited To, Violations Of Policies Prohibiting Sexual Harassment, Sexual Assault, Or Other Forms Of Harassment, Or Discrimination, As Defined By The Employer. For Reference, Below Are UC’s Policies Addressing Some Forms Of Misconduct

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions And Percentages Of Time:

• 40% User Provisioning and Access Administration - Provides operational support for user provisioning and access management activities within Oracle Financial Cloud (OFC). -Coordinates the end-to-end lifecycle of ServiceNow ticket triage, assignment, and resolution to support timely processing of user access requests. -Executes day-to-day user provisioning activities within OFC, including staging user access for final validation and approval. -Reviews requests for completeness and ensures adherence to established provisioning procedures and security protocols. -Manages and maintains Campus Role Security Analyst (RSA) access lists and related access documentation. -Verifies completion of required role-based training prior to staging system access. -Supports compliance with campus and systemwide access management requirements and internal control standards.
• 30% Customer Support and Issue Resolution - Serves as the primary Tier 1 support resource for OFC user access and provisioning inquiries. -Responds to user questions and troubleshooting requests related to system access and provisioning processes. -Assists users in resolving routine access issues and escalates complex matters to appropriate functional or technical teams. -Tracks and monitors support requests to ensure timely follow-up and resolution. -Provides guidance to users regarding provisioning procedures, access requirements, and support resources.
• 30% Documentation and Compliance Support - Supports the maintenance and continuous improvement of provisioning documentation, workflows, and compliance-related processes. -Assists Business Systems Analysts and compliance teams with maintaining current documentation for provisioning workflows and support procedures. -Maintains records and documentation related to user access, approvals, and compliance activities. -Participates in process improvement efforts to enhance efficiency, accuracy, and consistency of provisioning activities. -Supports audit and compliance reviews by providing documentation and access-related records, as requested.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University