User Experience & Transition Manager

Kansas Ag Connection; Kansas City (KS); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Kansas Ag Connection seeks a senior IT leader to manage the IT User Technical Experience team, ensuring production deployment, governance, and strong customer support. You will partner with leadership to drive change management, train users on new tools, and align initiatives with product roadmaps.

Responsibilities include staffing, mentoring, knowledge base upkeep, and cross-functional collaboration to deliver user-centered digital workplace solutions across the organization.

Qualifications

• Bachelor’s Degree in business, management, or technical field required, or equivalent experience
• 6+ years of process development, technical testing and deployment, technical project leadership (with internal and remote staff), service/help desk, and/or related experience
• Demonstrated leadership skills or supervisory/management experience
• Certification and/or License – Professional certifications in relevant disciplines preferred (e.g., ITIL, project management)

Responsibilities

• Manage User Technical Experience team members; schedule and maintain adequate staffing and on-call to ensure no lapses in coverage for areas of responsibility; perform regular team and individual meetings for evaluation of process and staff; and establish training and education needs for team members
• Create strategic artifacts such as user journeys, personas, and design frameworks to guide the team's work and ensure alignment with business objectives and product roadmaps.
• Work closely with Digital Workplace towers to identify opportunities for improvement in Digital Workplace deliverables
• Manage the regular maintenance of the assigned knowledge base.
• Engage with the business to train on and champion new products and service offerings from Digital Workplace
• Establish and maintain business relationships to ensure excellent communication and engagement
• Perform survey work (i.e., obtain user feedback) to ensure continual improvement of Digital Workplace
• Advocate for user needs throughout the product lifecycle, ensuring that design decisions prioritize usability and customer satisfaction
• Engage with BRM, department leads, project managers, and communications to guide new technical deployments
• Develop content and perform training for internal business units (lunch and learns and project specific training)
• Manage timelines for smaller projects not requiring the project management office (PMO)
• Manage test groups within the business for larger deployments; support Digital Workplace with project activities, report, resolve, and escape any risks and issues to Digital Workplace or project leadership
• Identify and execute opportunities to improve the processes within the transition function as part of a continuous service improvement activity
• Oversee user research, usability testing, and data analysis to inform design decisions.
• Guide the creation of wireframes, prototypes, and interaction designs, ensuring consistency and alignment with user needs.
• Provide strategic planning, team leadership, cross-functional collaboration, process management, and user-centered design oversight to deliver products that meet both user needs and business goals.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Skills

Leadership

Stakeholder management

Change management

Communication

Project management

User experience

Training & coaching

Team building

Strategic thinking

Business analysis

English proficiency

Education

Bachelor’s Degree in business/management/technical field

Equivalent experience

ITIL or project management certification

Tools

MS Office

Windows

Mac

iOS

UX

Project management tools

Job description

Kansas Ag Connection seeks a senior IT leader to manage the IT User Technical Experience team, ensuring production deployment, governance, and strong customer support. You will partner with leadership to drive change management, train users on new tools, and align initiatives with product roadmaps.

Responsibilities include staffing, mentoring, knowledge base upkeep, and cross-functional collaboration to deliver user-centered digital workplace solutions across the organization.