User Experience Researcher, Platform

EngineersOfAI; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Anthropic is seeking a senior UX researcher to join the Platform research team. You will lead end-to-end studies, work with platform leaders, and drive decision-making through rigorous qualitative and quantitative research.

You will study developers, teams, and administrators building on Claude, crafting insights that shape what Anthropic builds next. This is a senior individual-contributor role with autonomy and collaboration across researchers and product teams.

Qualifications

• Industry UX research experience across end-to-end studies.
• Proficient in qualitative and quantitative methods.
• Technical background enabling reading APIs, SDKs, or developer tools.

Responsibilities

• Understand teams' research needs and set a clear agenda.
• Design and run studies using qualitative and quantitative methods.
• Study diverse users including developers and enterprise users.
• Communicate findings to product managers, designers, and engineers and drive decisions.
• Build research tools and infrastructure to keep pace with the platform.

Skills

UX research

Mixed methods

Technical background

AI in research

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

UX research at Anthropic works across products used by millions of people, on interactions that don't have established conventions yet. We inform critical decisions through rigorous research, working closely with curious, open-minded stakeholders who are eager to learn along with us. We combine qualitative and quantitative methods to understand user needs in a space that's evolving faster than anyone can track. We move fast, favor impact over polish, and increasingly build our own tools, deeply leveraging Claude to do research at the speed and rigor this environment demands.

This role is on the Platform research team, embedded in Anthropic's Platform organization, which comprises the API, the agent and connector infrastructure developers build on top of it, and the Console, SDKs, and documentation they use to do it. A large share of what gets built with Claude is built on this platform, including many of Anthropic's own products, and the people who use it range from individual developers to the largest enterprises.

The teams that build the platform are deeply technical, move quickly, and are deeply curious about and engaged with users. User research's job here is to give them a deeper and more systematic understanding of those users than they can get on their own, and to help the organization decide what to build for them next.

This is a senior individual-contributor role with a great deal of autonomy. You'll work with the rest of the Platform user research team and with Platform's leaders to decide where research can make the biggest difference, and then lead that work yourself.

Key responsibilities

• Work with Platform's leaders and teams to understand what they most need to know about the people building on Claude, decide what is and isn't worth studying, and own that agenda
• Design and run the research yourself using both qualitative and quantitative methods
• Study the full range of people the platform serves: developers, the teams and companies building products on it, and the people who administer and buy it
• Communicate findings to product managers, designers, and engineers and follow them through to product decisions, while building the shared understanding of users that lets teams make good calls on their own
• Build the tools and infrastructure that let research keep pace with the platform, using Claude heavily and inventing methods where the existing ones don't fit

Minimum qualifications

• Industry UX research experience independently scoping, designing, running, and reporting end-to-end studies
• Mixed-methods expertise: interviewing technical users well, and designing and analyzing surveys rigorously
• A technical background, in one of these forms: you've worked as a software engineer; you have a sustained body of developer-experience research on APIs, SDKs, or developer tools; or you have a sustained track record of researching deeply technical products. In practice: you can read our documentation, build something small on the platform, and keep up with very technical teams without translation
• Hands-on use of AI in your own research: you already run your work through it and use it to build your own analyses and tooling

Preferred qualifications

• 8+ years of industry UX research experience
• Experience setting the research strategy for a product or product area, with a track record of research that changed direction at the strategy level, not just the feature level, in direct partnership with product or organization leaders
• Experience embedding with engineering-led product teams that ship fast and earning influence there, from the engineer who owns the endpoint up to the head of the organization
• Excellent storytelling, calibrated to audience: you can discuss a finding with the head of the organization as effectively as with the engineer who owns the endpoint
• Experience building with AI yourself us