User Experience Researcher III

fanaticsfbg; United States; Remote; USD 117,000 - 170,000; Full time

Job summary

fanaticsfbg is seeking a mid-level User Experience Researcher embedded within an Experience Design team that supports a connected sports platform spanning commerce, collectibles, and gaming. You will champion the voice of the customer across product, design, and engineering, driving user-centered decisions through evaluative and discovery work at scale.

You will conduct interviews, usability tests, surveys, and synthesize insights to guide cross-functional teams.

Qualifications

• 2–4 years of experience in UX research, usability testing, or related field.
• Foundational knowledge of user-centered design principles and mixed-methods research.
• Familiarity with research tools such as unmoderated testing platforms, survey software, transcription apps, and basic video editing.

Responsibilities

• Support the senior manager of UX research in daily operations.
• Triage stakeholder research intake and convert to structured study plans.
• Plan and execute evaluative research for new and existing features and discovery work for the roadmap.
• Run qualitative interviews and set up unmoderated usability tests; design and analyze quantitative surveys.
• Collect and report longitudinal metrics like NPS and CSAT.
• Synthesize insights and present to product, design, engineering, marketing, and leadership.
• Manage end-to-end research operations including recruitment, scheduling, tooling, and documentation.

Skills

UX research

Qualitative methods

AI in research

Mixed-methods

Research storytelling

Education

HCI/UX background

Tools

Unmoderated testing

Survey tools

Transcription apps

Video editing

Job description

Role overview

A mid-level User Experience Researcher position embedded within an Experience Design team that supports a connected sports platform spanning commerce, collectibles, and gaming. The researcher will champion the voice of the customer across product, design, and engineering, driving user-centered decisions through a blend of evaluative and discovery work at scale.

Responsibilities

• Support the senior manager of UX research in the daily operations of the research program.
• Triage stakeholder research intake requests and convert them into structured, prioritized study plans.
• Plan and execute evaluative research for new and existing features as well as discovery work for the future roadmap.
• Run qualitative customer interviews and set up unmoderated usability tests, while also designing and analyzing quantitative surveys.
• Collect and report longitudinal experience health metrics such as NPS and CSAT.
• Synthesize insights from multiple primary and secondary sources and present them clearly to product, design, engineering, marketing, commercial, and leadership audiences.
• Manage end‑to‑end research operations including participant recruiting, scheduling, tooling selection, and process documentation.

Requirements

• 2–4 years of experience in UX research, usability testing, or a closely related field.
• Foundational knowledge of user-centered design principles and mixed‑method research.
• Familiarity with research tools such as unmoderated testing platforms, survey software, transcription apps, and basic video editing.
• Practical experience integrating AI into research workflows, from planning through synthesis and reporting.
• Strong written and verbal communication skills, with confidence presenting findings to non‑research stakeholders.
• Demonstrated ability to manage multiple concurrent research projects in a fast‑paced product environment.

Nice to have

• Strong quantitative research and survey design skills, including data analysis.
• Academic or professional background in human‑computer interaction or UX design.
• Experience working in an agile product development setting.

Benefits and work setup

• Join a growing research team that emphasizes collaboration, curiosity, and measurable impact.
• Opportunity to shape experiences used by a very large global audience of sports fans.
• Full‑time role with base pay plus bonus. Listed salary range is approximately $117,000–$170,000 USD, with figures varying by geographic zone.