Retail UX Researcher - AI & Personalization Focus (Contract)

Forsyth Barnes; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

A growing retail firm in Phoenix seeks a User Experience Researcher for a long-term contract role focused on managing digital VOC feedback and enhancing customer experiences. The candidate should have a bachelor's degree in a related field and 2-5 years of experience specializing in retail UX research. Responsibilities include conducting studies on AI and personalization while collaborating with cross-functional teams. This position offers a competitive rate and an opportunity to contribute to innovative user experience solutions.

Qualifications

• 2-5 years of experience specializing in retail UX research.
• Strong capability in in-house user testing.
• Excellent analytical skills with the ability to interpret both qualitative and quantitative data.
• Outstanding communication skills for presenting research findings.

Responsibilities

• Direct the collection and management of digital VOC feedback using Medallia.
• Partner with cross-functional teams to enhance customer experiences.
• Conduct studies focusing on AI and personalization in retail.

Skills

User testing

Analytical skills

Communication skills

Digital VOC feedback management

Education

Bachelor’s degree in UX design, human-computer interaction, or psychology

Tools

Figma

FigJam

Medallia

Job description

A growing retail firm in Phoenix seeks a User Experience Researcher for a long-term contract role focused on managing digital VOC feedback and enhancing customer experiences. The candidate should have a bachelor's degree in a related field and 2-5 years of experience specializing in retail UX research. Responsibilities include conducting studies on AI and personalization while collaborating with cross-functional teams. This position offers a competitive rate and an opportunity to contribute to innovative user experience solutions.