User Experience Designer

Charles Schwab; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health, dental, and vision

Job summary

Charles Schwab in Austin, TX is seeking an experienced User Experience Designer to craft thoughtful digital experiences that simplify complex financial moments and make them more human. You will collaborate with cross-functional partners across Experience Design, Product, Engineering, Research, Content, and Design Systems to translate client needs into intuitive solutions for web and mobile.

This individual contributor role offers growing ownership and the chance to deepen impact through

Qualifications

• 3 to 5 years of UX design experience focused on digital products.
• Online portfolio demonstrating design thinking and high-quality digital product work.
• Experience across the user-centered design process: research synthesis, flows, wireframes, prototyping, testing, and iteration.
• Experience designing for web and mobile experiences.
• Apply design systems, accessibility, and UX best practices.
• Strong interaction design and visual communication skills, including layout, hierarchy, typography, and pattern usage.
• Experience working with cross-functional teams in Agile or similar iterative environments.
• Ability to communicate design rationale clearly and incorporate feedback.

Responsibilities

• Design user flows, wireframes, prototypes, and high-fidelity interfaces across desktop, mobile web, and native mobile platforms.
• Translate business objectives, client needs, research insights, and technical considerations into usable, accessible digital experiences.
• Support product design efforts from discovery and concept development through delivery and iteration.
• Use established design system components and patterns to create consistent experiences, while identifying opportunities to improve clarity and usability.
• Simplify complex financial workflows and information into experiences that feel approachable and trustworthy.
• Explore thoughtful uses of AI-powered tools and emerging workflows to support design exploration, prototyping, and problem-solving.
• Own design tasks and workstreams with support from senior designers, project leads, and cross-functional partners.

Skills

User research

Interaction design

Prototyping

Figma

Cross-functional collaboration

Design systems

Accessibility basics

Visual design

Tools

Figma

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

At Schwab, great client experiences start with great people. We are looking for an experienced, collaborative, and adaptable User Experience Designer to join the Digital Retail PILLAR team within the User Experience Team. You will help create thoughtful digital experiences that make complex financial moments feel clearer, more useful, and more human.

This is an individual contributor role for a designer who has built a strong foundation in UX practice and is ready to grow through increased ownership, deeper collaboration, and broader product exposure. You will partner across Experience Design, Product, Engineering, Research, Content, and Design Systems to turn client needs and business goals into intuitive experiences across web and mobile.

The work matters because millions of clients rely on Schwab to make decisions about their financial lives. We are deeply focused on creating the best possible experiences for them. We are equally committed to building an environment where people support one another, share ideas openly, and help each other do the best work of their careers.

Why this role matters now

Client expectations are changing quickly. Mobile experiences, personalization, AI, and new interaction models are reshaping how people expect to engage with financial services. This role will help Schwab respond thoughtfully by contributing to clear, accessible, and consistent digital experiences that support clients with confidence.

The team you'll join

You will join a supportive group of designers, researchers, and content strategists who care deeply about clients, craft, and one another. We challenge ideas and value the people who bring them. We share work early, give direct and constructive feedback, celebrate progress, and step in when a teammate needs help.

You can expect leaders and teammates who create space for thoughtful design, encourage healthy debate, and support continued growth. Success here is not only about the quality of your individual work. It is also about how you collaborate, learn, and help make the work better.

What you'll shape

• Design user flows, wireframes, prototypes, and high-fidelity interfaces across desktop, mobile web, and native mobile platforms
• Translate business objectives, client needs, research insights, and technical considerations into usable, accessible digital experiences
• Support product design efforts from discovery and concept development through delivery and iteration
• Use established design system components and patterns to create consistent experiences, while identifying opportunities to improve clarity and usability
• Simplify complex financial workflows and information into experiences that feel approachable and trustworthy
• Explore thoughtful uses of AI-powered tools and emerging workflows to support design exploration, prototyping, and problem-solving
• Own design tasks and workstreams with support from senior designers, project leads, and cross-functional partners

How you will work

• Partner closely with Experience Design, Product, Engineering, Research, Content, and Design System teams
• Build trust through clear communication, transparency, accountability, and follow-through
• Participate in design reviews, critiques, workshops, and working sessions that improve the quality of the work
• Use research, analytics, client feedback, and design judgment to guide decisions
• Present design concepts and rationale clearly, while staying open to feedback and new information
• Raise risks, dependencies, and roadblocks early so the team can make informed decisions
• Contribute to a team culture where people share ideas openly, ask good questions, and help one another grow

You’ll thrive in this role if...

• You enjoy turning complex problems into experiences that feel simple and useful
• You care about the details that make an interaction feel clear, polished, and accessible
• You are curious, adaptable, and comfortable learning through feedback and iteration
• You are energized by collaboration and believe the strongest work comes from bringing different disciplines and perspectives together
• You can explain your design decisions clearly and adjust your approach when new information changes the path forward
• You want your work to help people feel more informed and confident about their financial lives

What you have

*On your resume, please include a link to a digital portfolio of your relevant work; make sure to include any passwords required. Your portfolio should show how you solve product experience problems, work within established patterns, and bring interaction design, visual clarity, and user needs together across digital touchpoints. We are especially interested in the problem you were solving, the role you played, the decisions you made, and the impact of the work.

Required Qualifications:

• 3 to 5 years of UX design experience focused on digital products, or equivalent experience
• An online portfolio that demonstrates design thinking, problem-solving, and high-quality digital product work
• Experience across the user-centered design process, including research synthesis, user flows, wireframes, prototyping, testing, and iteration
• Experience designing for web and mobile experiences
• Ability to apply design systems, accessibility standards, and UX best practices to create consistent experiences
• Strong interaction design and visual communication skills, including layout, hierarchy, typography, and pattern usage
• Experience working with cross-functional teams in Agile or similar iterative product development environments
• Ability to communicate design rationale clearly and incorporate feedback thoughtfully
• Proficiency with Figma or comparable product design tools

Preferred Qualifications:

• At least 1 year of UX experience designing touch-based mobile interfaces
• Experience working with iOS Human Interface Guidelines, Material Design, or similar platform standards
• Familiarity with accessibility and inclusive design practices
• Experience using design systems and reusable component libraries
• Exposure to AI-powered tools or workflows that support design, research, prototyping, or problem-solving
• Financial services or other highly regulated industry experience
• Comfort collaborating closely with engineers and understanding how design decisions affect implementation

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance