User Experience and Assessment Coordinator, Libraries & Museums

The University of Texas at San Antonio; San Antonio (TX); Hybrid; USD 52,000 - 70,000; Full time

Job summary

The University of Texas at San Antonio is seeking a User Experience and Assessment Coordinator to foster user-centered thinking and translate data into impactful decisions. You will serve as a data evangelist, communicating insights that drive library and university improvements.

The role emphasizes data collection, analysis, governance, and reporting, with opportunities to lead research methods, visualize results, and support staff in data-driven decision making.

Qualifications

• ALA-accredited Master’s degree in Library Science or Library and Information Science.
• One year of experience with data to assess programs, services, or products; data collection, manipulation, and analysis; and assessing user needs and behavior.
• Ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Responsibilities

• Conducts user experience testing and heuristic evaluations of systems, spaces, and experiences; analyzes user data and recommends areas for improvement.
• Collects, analyzes, and visualizes library and user data from various sources, including library systems, vendor statistics, observations, surveys, interviews, and focus groups.
• Develops, implements, and maintains systems to collect, store, analyze, and communicate organizational data for internal decision-making and external reporting.
• Oversees and maintains the data governance framework.
• Generates analysis and translates insights into reports, visualizations, and dashboards.
• Provides consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services.
• Manages data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

Skills

Data analysis

User research

Data visualization

Communication skills

Project coordination

Education

Master’s degree in Library Science or Library and Information Science

Tools

Google Analytics 4

BigQuery

Microsoft Clarity

Qualtrics

Tableau

Power BI

R

Python

Job description

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online , on UT San Antonio Today or on X , Instagram , Facebook , YouTube or LinkedIn .

Salary Range

Starting $60,918 annualized with flexibility, commensurate with education, experience, and qualifications.

Job Type

Full Time

Posting Close Date

Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials

• Resume and Cover Letter are required

Job Summary

The User Experience and Assessment Coordinator will promote user-centered thinking within the organization, ensuring that the user’s perspectives are central to all decision-making processes. In this role, you will be a data evangelist, communicating data in ways that are impactful and inspired.

Core Responsibilities

• Conducts user experience testing and heuristic evaluations of systems, spaces, and experiences; analyzes user data and recommends areas for improvement.
• Collects, analyzes, and visualizes library and user data from various sources, including library systems, vendor statistics, observations, surveys, interviews, and focus groups.
• Develops, implements, and maintains systems to collect, store, analyze, and communicate organizational data for internal decision-making and external reporting.
• Oversees and maintains the data governance framework.
• Generates analysis and translates insights into reports, visualizations, and dashboards.
• Provides consultation, training, and documentation to support library staff as they gather, process, analyze, manage, and report data related to library resources and services.
• Manages data collection for annual reporting for the Libraries and Museums.
• Performs other duties as assigned.

Required Qualifications

• ALA-accredited Master’s degree in Library Science or Library and Information Science.
• One (1) year of experience working with data to assess programs, services, or products; data collection, manipulation, and analysis; and assessing user needs and behavior or related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Competency with data visualization tools like Tableau, Power BI, or R. Ability to present complex information in engaging and easily comprehensible formats, e.g. data visualization, appropriate use of charts, etc.
• Experience with statistical analysis and interpretation.
• Skills in and experience with quantitative and qualitative research methodologies, such as surveys, interviews, or focus groups.
• Experience conducting user experience research and testing.
• Experience in academic libraries and knowledge of assessment tools in academic libraries.
• Displays curiosity and enthusiasm around data analysis and interpretation.
• Strong analytical and organizational skills.
• Excellent interpersonal, oral and written communication skills, including presentation skills.
• Experience leading project teams; ability to work independently and as a member of a team.

Knowledge, Skills, And Abilities

• Web analytics tools such as Google Analytics 4, Big Query, or Microsoft Clarity
• Online survey tools such as Qualtrics
• R
• Python
• User Experience methods and tools

Working Conditions

• Office environment. Ability to travel to and from meetings, training sessions, or other business-related events. Workdays, areas, and work hours may vary depending on the department's needs.

Physical Demands

• Sedentary work: sitting most of the time. Jobs are sedentary; walking and standing are required only occasionally.

This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.