User Engagement Systems Engineer SME

GRVTY; Aurora (CO); Hybrid; USD 174,000 - 245,000; Full time

Benefits offered by this job

Health plan

HSA contributions

PTO & Holidays

401k match

Training & development

Company events

Job summary

GRVTY is seeking an experienced User Engagement Engineer with a systems engineering background to join a space domain awareness software development program spanning multiple locations in the United States.

The role focuses on documenting incidents, tracking and communicating status to users, and guiding development planning, while facilitating transitions from legacy systems to modern architectures. A strong emphasis on training, user liaison, and stakeholder coordination is required.

Qualifications

• Document incidents for operations
• Track status of current incidents and provide status to users
• Inform users of development planning, status and deliverables
• Manage user expectations on system capabilities and delivery timelines
• Develop system tradecraft and user-guides to support real-world operations
• Support operation’s transition from a legacy system to modern architecture
• Provide informal over-the-shoulder training to users
• Connect users to the customer for requests requiring approvals
• Connect the customer to site personnel to support software delivery and system integration
• Facilitate on-site discussions/meetings with system users and stakeholders

Responsibilities

• Document incidents for operations
• Track status of current incidents and provide status to users
• Inform users of development planning, status and deliverers
• Manage user expectations on system capabilities and delivery timelines
• Develop system tradecraft and user-guides to support real-world operations
• Support operation’s transition from a legacy system to running on a modern architecture
• Provide informal “over-the-shoulder” training to users
• Connect users to the customer for requests requiring approvals
• Connect the customer to site personnel to support software delivery and system integration
• Facilitate on-site discussions/meetings with system users and stakeholders

Skills

Incident documentation

Status tracking

User communication

Expectation management

System tradecraft

Legacy to modern transition

Training users

Stakeholder liaison

On-site discussions

Job description

What Impact You'll Have

GRVTY is seeking an experienced User Engagement Engineer, with systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations.

What You'll be Owning

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation’s transition from a legacy system to running on a modern architecture
• Providing informal “over-the-shoulder” training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What You Must Have

• Documenting incidents for operations
• Tracking status of current incidents and providing status to users
• Informing users of development planning, status and deliverers
• Managing user expectations on system capabilities and delivery timelines
• Developing system tradecraft and user-guides to support real-world operations
• Supporting operation’s transition from a legacy system to running on a modern architecture
• Providing informal “over-the-shoulder” training to users
• Connecting users to the customer for requests requiring approvals
• Connecting the customer to site personnel to support software delivery and system integration
• Facilitating on-stie discussions/meetings with system users and stakeholders

What Would be Nice to Have

• Experienced liaison between multiple organizations
• Experienced briefing and interfacing with government leadership
• Experienced facilitator of working group
• Excellent communicator, especially with remote teams
• Self-starter and self-advocator

Pay Range

At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

• The pay range for this position is: $173,600 – $245,000

Pay Range

At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

$173,600 - $245,000 USD

Pay Range

At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications.
We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth.
Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

$173,600 - $245,000 USD

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

Robust health plan including medical, dental, and vision

Health Savings Account with company contribution

Annual Paid Time Off and Paid Holidays

401k with generous company match

Training and Development Opportunities

Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should [e-mail] or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.