User Collaboration Specialist

MetaOption LLC; Mechanicsburg (Cumberland County); Hybrid; USD 60,000 - 70,000; Full time

Job summary

A technology solutions provider in Mechanicsburg, PA is seeking a User Collaboration Specialist. This role entails designing and managing telecommunication systems, providing training and support, and collaborating with vendors. Candidates should have experience with Cisco systems and AV/VC platforms. The position requires on-site work initially, with some telework options thereafter.

Qualifications

• Must reside in Pennsylvania and work on-site for the first six weeks.
• Experience working with vendors and carriers.
• Strong problem-solving skills.

Responsibilities

• Design and support enterprise telephony systems.
• Provide end-user training on AV, VC, and phone systems.
• Communicate with vendors and telco carriers.

Skills

Cisco Enterprise Phone Systems

AV/VC platforms (Webex, AMX, video codecs)

Troubleshooting

End-user support

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Cisco UCCX scripting

Job description

Join to apply for the User Collaboration Specialist role at MetaOption LLC

1 week ago Be among the first 25 applicants

Join to apply for the User Collaboration Specialist role at MetaOption LLC

Get AI-powered advice on this job and more exclusive features.

Role: User Collaboration Specialist
Location: Mechanicsburg, PA (Candidates MUST currently reside in Pennsylvania)
Schedule: Must work on-site in Mechanicsburg, PA for the first six weeks; thereafter eligible for up to two days telework per week
Employment Type: Long-term Contract – 24 Months

Role Summary:
We are seeking a User Collaboration Specialist for our client, a state government agency. In this role, you will design, implement, maintain, and support enterprise telephony, video conferencing, and AV systems for multiple campuses and remote sites. You will ensure reliable communication, provide end-user support and training, and collaborate with vendors and carriers to resolve issues.

Responsibilities
• Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.
• Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.
• Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.
• Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.
• Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
• Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
• Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.
• Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.
• Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.
• Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture.
• Fully administers and supports the PACourts Webex-hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of Webex.

Qualifications
• Experience with Cisco Enterprise Phone Systems.
• Experience with AV/VC platforms (Webex, AMX, video codecs).
• Knowledge of Cisco UCCX scripting.
• Strong troubleshooting and problem-solving skills.
• Ability to provide end-user support and training.
• Experience working with vendors and carriers.
• Bachelor’s degree in IT, Computer Science, or related field (preferred).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Referrals increase your chances of interviewing at MetaOption LLC by 2x

Get notified about new Specialist jobs in Mechanicsburg, PA.

Harrisburg, PA $60,000.00-$70,000.00 1 week ago

New Cumberland, PA $88,621.00-$131,826.00 3 days ago

New Cumberland, PA $124,531.00-$185,234.00 6 days ago

Research Data Management Specialist - Surgery

Hershey, PA $56,200.00-$81,500.00 2 years ago

New Cumberland, PA $105,383.00-$156,755.00 4 days ago

Claims Analyst, Settlement Administration

New Cumberland, PA $105,383.00-$156,755.00 6 days ago

Executive Communications Specialist - Marketing and Communications

Hershey, PA $68,200.00-$102,300.00 1 week ago

Research Compliance Specialist - Public Health Sciences

Hershey, PA $51,000.00-$74,000.00 1 year ago

York, PA $60,000.00-$70,000.00 1 month ago

Customer Service Coordinator - Full Time

SAP FICO - Accounts Receivable Consultant with S/4HANA - Remote

Program Specialist - Life Time Adult Day Care

New Cumberland, PA $101,401.00-$156,755.00 1 hour ago

Lewisberry, PA $71,400.00-$107,000.00 1 day ago

New Cumberland, PA $120,579.00-$156,755.00 6 days ago

Employee Relations Specialist - Human Resources Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.