Customer Support Specialist (Full-Time)

Levin Furniture & Mattress; Smithton (Westmoreland County); Remote; USD 20,664 - 23,419; Full time

Benefits offered by this job

PTO starting on the first day

Medical, Dental, Vision, Life & Disability

Generous Employee Discount

Friendly, supportive work environment

Growth opportunities

Job summary

A retail company is seeking a Full-Time Work From Home Customer Service Specialist to provide exceptional support to customers. This roll involves processing inbound calls, resolving inquiries, and collaborating with internal teams. Candidates must have a high school diploma and excellent communication skills. This role offers competitive pay within the range of $15.00 - $17.00 per hour and benefits including medical, dental, and paid time off.

Qualifications

• Excellent communication and listening skills required.
• Basic understanding of software applications essential.
• Ability to process paperwork accurately.

Responsibilities

• Provide highest level customer support.
• Process inbound calls and resolve issues.
• Schedule service appointments and prepare reports.

Skills

Excellent verbal and written communication

Customer service skills

Basic numerical reasoning

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Storis

Ring Central Phone System

Package AI Routing Software

Job description

3 days ago Be among the first 25 applicants

Levin Furniture & Mattress is Hiring a Full-Time Work From Home Customer Service Specialist!

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.

Levin Furniture & Mattress Compensation And Benefits Program

• PTO - Start accumulating PTO on your FIRST DAY!
• Great Benefits – Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment.
• Growth Opportunities – Levin’s loves to promote from within
  
  

Duties And Responsibilities

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates alternative options for warranty with manufactures on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations departments to quickly solve issues.
• Processes subcontractor invoices.? Identifies and corrects discrepancies.
• Schedules service appointments.
• Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.
• Other duties as assigned.
  
  

Education And Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred
  
  

Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
  
  

Physical Demands

• Ability to remain in a stationary position for an extended period.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.
  
  

Schedule

• Vary based on business needs, includes Saturday's
  
  

Working Environment

• This position is remote though may need to work from a store or Corporate Office as necessary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Levin Furniture & Mattress by 2x

Sign in to set job alerts for “Customer Support Specialist” roles.

West Mifflin, PA $15.00-$17.00 3 weeks ago

Benefits Customer Service Representative

Contract Position: On-Call Benefits Enroller

Pittsburgh, PA $50,000.00-$65,000.00 1 month ago

Commercial Lines Account Manager (Large Lines-Remote in NY only)

Pittsburgh, PA $100,000.00-$110,000.00 2 weeks ago

EAS - Educating All Students (NY Teaching exam) Tutor

SaaS Account Manager - (OTE $150,000/year USD), CXT Software

Pittsburgh, PA $56,579.00-$84,400.00 5 days ago

Account Manager - Cutaneous Oncology - Pittburgh, PA

Pittsburgh, PA $92,000.00-$160,000.00 1 week ago

Account Manager Urology/Oncology - (Remote In Territory)

Account Manager - Property & Casualty Insurance

Sales Account Manager - Remote in Pittsburgh, PA

Pittsburgh, PA $50,000.00-$115,000.00 2 months ago

Pittsburgh, PA $70,000.00-$90,000.00 1 month ago

Pittsburgh, PA $70,000.00-$90,000.00 1 month ago

Account Manager (Biosimilars) - Pittsburgh, PA

Pittsburgh, PA $120,000.00-$135,000.00 3 weeks ago

Pittsburgh, PA $85,000.00-$95,000.00 3 weeks ago

New Account Acquisitions Manager - Home Care

Pittsburgh, PA $32,500.00-$82,500.00 1 week ago

United, PA $95,000.00-$142,000.00 1 week ago

Account Manager (Biosimilars) - Pittsburgh, PA

Greater Pittsburgh Region $120,000.00-$135,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.