User Access Management Manager

Pacific Life; Town of Charlotte (NY); On-site; USD 138,000 - 169,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellbeing Reimbursement Account

Paid Time Off

Paid Parental Leave

401k with company match

Job summary

Pacific Life is seeking a User Access Management (UAM) Manager to lead a team of analysts and deliver enterprise IAM services across applications and infrastructure. You will ensure policy compliance, mentor staff, and drive automation improvements in a fast-paced environment.

The role requires deep IAM experience, strong leadership, and the ability to partner with business and technical teams to enhance security while maintaining a superior user experience.

Qualifications

• 8+ years Information Security experience with directory services, ITSM and IAM platforms.
• 3+ years leading enterprise IAM programs or UAM provisioning.
• Strong leadership, mentorship and stakeholder management skills.
• Technical understanding of Active Directory and Entra ID/Azure.
• Knowledge of security governance, audits and ISO/NIST standards.

Responsibilities

• Act as Manager of UAM for the IAM department and oversee analysts.
• Ensure compliance with internal security policies and access controls.
• Mentor analysts, provide feedback and drive performance in an agile environment.
• Identify automation opportunities to streamline user access management.
• Monitor regulatory compliance and perform regular access audits.
• Update operational policies to reflect policy changes and standards.
• Partner with business and technical teams to balance security and user experience.
• Establish UAM program communications and metrics for stakeholders.

Skills

Information Security

Leadership

Stakeholder management

Project management

Policy & SOP adherence

Education

BA/BS in Information Systems, Computer Science or related field

Tools

MS Active Directory

MS Entra ID

MS Office365

ServiceNow

CyberArk

SailPoint

Job description

Job Description:

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Manager who will be responsible for assisting with delivering administrative services and support across enterprise infrastructure and business line applications, while providing oversight, subject matter expertise (SME) and leadership to a team of UAM Analysts. In this role, you will be responsible for acting as the primary point-of-contact for the security of our systems and data, assisting with controlling and supporting these resources to ensure the right people have access to the right resources at the right times and for the right purpose. You will be regarded as a SME with end users within all Pacific Life divisions and business lines, other technologists and support staff and will be accountable to ensure service level agreements are met while keeping compliance and conformance to standards as top of mind. Finally, you will work to improve and track the maturity of the Identity & Access Management UAM services by showcasing customer experience, productivity, accuracy/quality, and resiliency.

How you’ll help move us forward:

• Serve as a Manager of UAM for the IAM department.
• Managerial oversight to analysts who grant and/or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.
• Ensure analysts are complying with and enforcing Pacific Life’s internal security control policies and standards as they relate to access to resources, applications, systems, data and infrastructure in order to protect resources and sensitive information from cyber threats and to meet regulatory requirements.
• Provide regular mentorship and guidance to UAM analysts to provide ongoing feedback and areas for opportunities pertaining to work performance while working in a rapidly agile environment.
• Identify areas of improvement and proposals for the development of new automation of user access management using tools and technologies to streamline granting and revoking access to resources.
• First point of contact to monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.
• Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.
• Regularly review and update Pacific Life’s user access management operational policies and procedures to ensure they comply with any changes in Pacific Life’s Enterprise Information and Security Policy and Access Management Standard.
• Partner with internal business and technical teams to ensure top-tier user experience while still upholding our IAM policies and standards.
• Establish and drive the UAM program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues.

The experience you bring:

• 8+ years Information Security experience, with deep knowledge of directory services, ITSM, and IAM platforms (e.g. MS Active Directory, MS Entra ID, MS Office365, ServiceNow, CyberArk, SailPoint)
• 3+ years of experience leading or managing an enterprise IAM program or UAM/provisioning function.
• Strong leadership and mentorship skills with an ability to motivate and provide positive, clear direction.
• Technical understanding of Active Directory and Entra ID/Azure
• Detailed knowledge and experience in general security practices, including Identity and Access Administration.
• Strong analytical, problem solving/troubleshooting, and data management skills.
• Ability to ensure Standard Operating Procedures (SOP) are followed by UAM Analysts in an agile environment.
• Proven ability to influence and build partnerships with business stakeholders, including at senior management levels, in multi-cultural environments.
• Ability to create, implement and track meaningful metrics and documentation to provide insights to drive the UAM program forward.
• Ability to demonstrate and implement continuous improvement.
• Experience with security governance, risk management, audit requirements, and security controls.
• Strong communication, analytical, project management, and stakeholder-management skills.
• Ability to manage complex activities simultaneously to shorten timescale
• Understanding of ITIL Frameworks.

What makes you stand out:

• BA/BS in Information Systems, Computer Science or related field
• CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred

#LI-TB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$138,150.00 - $168,850.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.