User Access Management Analyst

Pacific Life; Town of Charlotte (NY); Hybrid; USD 56,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellbeing account

Paid time off

Holiday schedule

Parental leave

Adoption assistance

401k with company match

Job summary

Pacific Life is seeking a UAM Analyst in Charlotte, NC for a hybrid role (4 days in office, 1 day remote). You will manage user provisioning, deprovisioning, and access changes across enterprise systems, ensuring least-privilege access and policy compliance.

You will collaborate with IT and business teams to improve service delivery, accuracy, and resilience of UAM processes, while supporting on-call coverage during off-hours.

Qualifications

• 1-5 years Information Security experience including IAM concepts and directory services.
• Experience with ITSM and IAM platforms is a plus.
• Ability to follow SOPs in an agile environment.

Responsibilities

• Grant and revoke user access based on roles and requirements.
• Apply least privilege to access control.
• Ensure compliance with security policies and regulatory requirements.
• Define automation opportunities for UAM processes.
• Monitor audits and address policy compliance gaps.
• Collaborate with business and technical teams to optimize user experience.
• Support UAM communications and metrics for stakeholders.

Skills

Information security understanding

Analytical thinking

Troubleshooting

SOP compliance

Stakeholder collaboration

Education

BA/BS in Information Systems or Computer Science

Tools

MS Active Directory

MS Entra ID

ServiceNow

CyberArk

SailPoint

PowerShell

Job description

Job Description:

Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented User Access Management (UAM) Analyst who will be responsible for day-to-day execution of user provisioning, deprovisioning, and access modification activities across enterprise platforms.

In this role, you will be responsible for the security of our systems and data, assisting with controlling and supporting these resources to ensure the right people have access to the right resources at the right times. You will also collaborate and coordinate with end users within all Pacific Life divisions and business lines, other technologists and support staff to ensure service level agreements are met while keeping compliance and conformance to standards as top of mind. Finally, you will work to improve and track the maturity of the UAM services by showcasing the customer experience, productivity, accuracy/quality, and resiliency.

We’re actively seeking a talented UAM Analyst to join our User Access Management team in Charlotte, North Carolina. This is a hybrid role, working in the office 4 days per week/1 day remote.

Standard business hours with rotating off hours on-call support.

How you’ll help move us forward:

• Grant and / or revoke user access to specific Pacific Life applications, systems, data and infrastructure based on individual user roles, permissions, and requirements.


• Apply the principle of least privilege by way of administration of giving individual users within Pacific Life’s systems access to the tools they need at the right time and for the right purpose.


• Comply with and enforce Pacific Life’s security control policies and procedures as they relate to access to resources, applications, systems, data and infrastructure in order to protect resources and sensitive information from cyber threats and to meet regulatory requirements.


• Define best practice and development for automation of user access management using tools and technologies to streamline granting and revoking access to resources.


• Monitor Pacific Life’s compliance with Enterprise Information and Security Policy and Access Management Standard by performing regular audits of user access management activities.


• Implement corrective actions to overcome any identified IT Security Access and Control Policy compliance errors and deficiencies.


• Regularly review and update Pacific Life’s user access management operational policies and procedures to ensure they comply with any changes in Pacific Life’s Enterprise Information and Security Policy and Access Management Standard.


• Partner with internal business and technical teams to ensure the user experience is top-notch while still fulfilling our IAM policies and standards.


• Assist with UAM program communications framework and metrics to ensure well-informed stakeholders, customers, and IAM colleagues.

The experience you bring:

• 1-5 years Information Security experience, with knowledge of directory services, ITSM, and IAM platforms (e.g. MS Active Directory, MS Entra ID, ServiceNow, CyberArk, SailPoint)


• Detailed knowledge and experience in general security practices, including Identity and Access Management.


• Strong analytical, problem solving/troubleshooting, and data management skills.


• Ability to follow Standard Operating Procedures (SOP) in an agile environment.


• Proven ability to influence and build partnerships with business stakeholders, including at senior management levels, in multi-cultural environments.


• Ability to create meaningful metrics and documentation to provide insights to drive the UAM program forward.


• Ability to demonstrate continuous improvement.

What makes you stand out:

• BA/BS in Information Systems, Computer Science, Data Management or related field


• CISSP, CISM, CISA or other relevant security certifications


• PowerShell scripting experience preferred

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$40.89 - $49.97

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents




• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off




• Paid Parental Leave as well as an Adoption Assistance Program




• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.