Used Car Service Technician — Growth & Training

Madison Honda; Phillipsburg (NJ); On-site; USD 34,000 - 45,000; Full time

Job summary

Madison Honda in Phillipsburg, NJ is seeking a motivated Used Car Service Technician to join our service team. You will troubleshoot customer vehicle concerns, follow documented procedures, and ensure work is completed accurately and safely first time.

This role emphasizes high-end German vehicle experience, strong communication, and a commitment to customer service. We offer comprehensive training, competitive hourly pay, and a supportive environment with opportunities for growth.

Qualifications

• Experience with warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Track record of meeting or exceeding goals.
• Excellent communication skills.
• Professional appearance and strong work ethic.
• Positive attitude and high-energy personality.
• Superb customer service skills.
• Ability to read and understand instructions thoroughly.
• Good judgment and decision-making abilities.
• Valid state driver's license with a clean driving record.

Responsibilities

• Troubleshoot customer vehicle concerns using current tools.
• Provide excellent customer service with courtesy.
• Assist as a secondary customer greeter near the Service Drive.
• Stay updated with technical publications and service systems.
• Ensure service is performed safely and correctly on the first attempt.
• Address all original customer concerns before discussing additional sales opportunities.
• Inspect vehicles to identify maintenance needs per local area and factory recommendations.
• Return vehicles clean or cleaner than at drop-off.
• Participate in factory and in-house training programs to enhance skills.
• Complete all required paperwork accurately and attach shop forms.
• Perform duties assigned by Service Manager, Assistant Service Manager, or Group Leader.
• Maintain punctuality, professionalism, and a clean uniform.

Skills

Warranty inspections

Diagnostics

Maintenance & repairs

Communication skills

Customer service

Reading instructions

Decision making

Driver's license

Education

High school diploma or equivalent

ASE certification

Trade school degree preferred

Job description

Madison Honda in Phillipsburg, NJ is seeking a motivated Used Car Service Technician to join our service team. You will troubleshoot customer vehicle concerns, follow documented procedures, and ensure work is completed accurately and safely first time.

This role emphasizes high-end German vehicle experience, strong communication, and a commitment to customer service. We offer comprehensive training, competitive hourly pay, and a supportive environment with opportunities for growth.