USAF BSC Assistant Store Manager

IFB Solutions; Pointville (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan with company match

Life & Disability Insurance

Employee Assistance Program (EAP)

Flexible Spending Accounts / Health St

Career development opportunities

Job summary

IFB Solutions in the United States is seeking an Assistant Store Manager to support the Store Manager in daily operations, drive sales, and deliver exceptional customer service. This role includes purchasing duties for designated locations, inventory management, and staff training to maintain merchandising standards.

You will build relationships with military customers and government contractors, lead a team, and ensure compliance with AbilityOne and procurement policies.

Qualifications

• Bachelor’s degree or higher preferred.
• Minimum of 2 years of leadership experience in customer service, retail, supply chain, or government logistics.
• ERP system experience (D365 or similar) preferred.
• Must pass government background check and drug screening.

Responsibilities

• Uphold a customer-first service culture at all times.
• Build and maintain relationships with military customers, CORs, and end users.
• Lead and coach a customer-focused team; provide performance feedback.
• Support training and onboarding for new employees.
• Ensure branding, merchandising, and staff appearance standards comply.
• Manage inventory processes: receiving, allocation, accuracy, cycle counts.
• Maintain a clean, safe store environment per OSHA standards.
• Address customer concerns promptly and professionally.
• Support product training and education for staff.
• Track sales goals and store performance; communicate opportunities to Store Manager.
• Assist in staff scheduling and payroll; manage store operations costs.
• Purchase for US Air Force locations; evaluate supplier quotes and negotiate prices.
• Issue POs, confirm receipts, and ensure timely delivery; resolve discrepancies.
• Develop vendor relationships and resolve supply chain issues.

Skills

Customer service

Government contracting

Leadership

Team motivation

Training & onboarding

Inventory management

Vendor relations

ERP systems

Microsoft Office/Excel

Communication

Education

Bachelor’s degree or higher preferred

Tools

ERP procurement software

Microsoft Office Suite

Job description

Reports to:

BSC Store Manager

Supervises:

Store Staff (in absence or as directed by the Store Manager)

Summary Statement:

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales performance, and delivering outstanding customer service. This role is required to perform purchasing duties for designated locations. This role helps manage inventory, maintain merchandising standards, and lead staff training. The Assistant Manager plays a key role in creating a customer‑first culture and ensuring operational excellence in line with company goals.

Essential Job Functions

• Uphold and model a customer‑first service culture at all times.
• Responsible for building and maintaining positive relationships with military customers, contracting personnel, CORs, and end users while supporting the Store Manager in delivering exceptional customer service.
• Assist in building, leading, and motivating a customer-focused team, including coaching employees, providing performance feedback, developing staff, and promoting accountability.
• Support training and onboarding for new employees.
• Ensure compliance with company standards for branding, merchandising, and staff appearance. Ensure compliance with AbilityOne requirements, contract requirements, procurement policies, and internal audit standards.
• Help manage inventory processes including receiving, allocation, and accuracy. This includes cycle counts, inventory analysis, stock optimization, reducing stockouts, and managing slow‑moving inventory
• Assist in maintaining a clean, organized, and safe store environment in accordance with OSHA and company safety standards.
• Help address and resolve customer concerns promptly and professionally.
• Support product training and education for store staff.
• Assist in tracking and analyzing sales goals and store performance metrics. Identify customer needs and communicate opportunities for new products or services to the Store Manager.
• Support staff scheduling and payroll processes as delegated by the Store Manager.
• Maintain fiscal responsibility for store operations and supply usage.
• Help implement and enforce company policies and procedures.
• The person in this position is responsible for purchasing for assigned US Air Force locations to meet customer requirements through evaluation and analysis of supplier quotes and negotiation of prices. Prepare and send RFQs to suppliers when required.
• Issue purchase orders to suppliers, verify receipt, ESD, quantities and prices for accuracy, following up on orders for updated ESD information and proof of delivery.
• Develop and maintain effective relationships with vendors/suppliers, resolving any issues that may arise. Evaluate supplier performance, sourcing alternate vendors when needed, negotiating lead times, and resolving supply chain issues.
• Ensure timely delivery of items and follow up with vendors on late orders and/or those requiring expedition.
• Resolve any invoice discrepancies with vendors/suppliers and/or Accounts Payable.
• Prepare reports on purchase activity, inventory, open orders, and others as needed.
• Update price files as requested.

Additional Job Functions

• Fill in for Store Manager as needed.
• Collaborate with team members to meet deployment timelines and order fulfillment at assigned USAF locations.
• Participate in meetings, trainings, and other activities as assigned.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must work professionally as part of a team with other store employees.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Must have familiarity with government. Military practices and procedures is beneficial.
• Must be familiar with government purchasing processes such as AbilityOne, GSA, MILSTRIP, MIPRs, MORD, Government Purchase Cards, and a basic understanding of the FAR.
• Must have a strong knowledge of purchasing principles, procedures, and supply chain business practices.
• Must be proficient in computer applications, including Microsoft Office and Excel.
• Must have strong multitasking skills with the ability to meet deadlines.
• Must have effective communication skills for interacting with military personnel and government contractors at all levels.
• Appearance must be neat, clean and in adherence to the company’s dress code policy.
• Must be able to lift, push, or pull up to 50 pounds as needed.

Education And Work Experience

• Bachelor’s degree or higher preferred.
• Minimum of 2 years of experience in a leadership role in one or more of the following areas; customer service, retail, supply chain, warehouse operations, government supply, military logistics, purchasing, or distribution experience.
• D365 or other ERP system experience is preferred
• Must pass a government background check and drug screening.

ISO 5.3 Organizational Roles, Responsibilities And Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Eligible employees are offered a comprehensive benefits package, which may include:

• Health Insurance: Medical, dental, and vision coverage options
• Paid Time Off (PTO): Vacation, sick time, and paid holidays, in accordance with company policy and applicable state and local laws
• Retirement Plan: 401(k) plan with employer contribution or match, where applicable
• Life & Disability Insurance with caregiving support
• Critical care and accident coverage.
• Employee Assistance Program (EAP): Confidential resources for employee and family support
• Flexible Spending Accounts (FSA) / Health Savings Account (HSA): Where available

Eligibility, coverage details, and employee contributions are subject to plan terms, may vary by position, and are subject to change.