(USA) Store Lead

Walmart; Philadelphia (Philadelphia County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated manager to lead customer service excellence and drive financial performance in a vibrant community-focused environment. This role involves guiding associates, ensuring compliance with company standards, and participating in community outreach programs. The ideal candidate will possess strong leadership skills, a passion for customer service, and a commitment to fostering an inclusive workplace. With competitive pay, performance bonuses, and comprehensive benefits, this opportunity offers a chance to make a meaningful impact while growing within a supportive organization.

Benefits

Health Benefits

Retirement Plan

Paid Time Off

Educational Assistance

Performance Bonuses

Qualifications

• At least 1 year of management experience with financial accountability.
• Experience in performance management, mentoring, hiring, and firing.

Responsibilities

• Directs customer service approaches and resolves issues within company guidelines.
• Drives financial performance by managing sales, wages, and expenses.
• Supervises and develops management and hourly associates through training.

Skills

Customer Service

Financial Management

Leadership

Community Engagement

Performance Management

Education

Bachelor of Science in Business Management

Job description

Position Summary...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service, ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Builds relationships with associates to ensure proper feedback, answers questions, or provides information to customers and associates.

Drives and ensures the financial performance of the facility by confirming that sales, wages, and other expenses meet budget expectations. Assists the store manager in leading the management team in controlling expenses and wages, creating and implementing plans to improve financial performance, and analyzing economic trends and community needs for budget forecasting.

Participates in community outreach programs, encourages associates to serve as good community members, and maintains relationships with key community groups. Acts as the company's representative in external organizations, promotes company-sponsored programs, events, and sustainability efforts to the community.

Directs facility operations by setting service level standards, teaching effective merchandise presentation, maintaining inventory levels, and ensuring safety and quality assurance standards are met. Oversees safety and operational reviews.

Provides supervision and development opportunities for management and hourly associates through hiring, training, mentoring, and performance management. Promotes diversity and inclusion, recruits qualified staff, and ensures staffing needs are met.

Executes multiple business plans and projects by identifying needs, developing strategies, removing barriers, and measuring performance. Supports continuous learning and adapts to change.

Supports company policies, procedures, mission, values, and ethics. Ensures compliance and promotes a culture of integrity and respect, building high-performing teams and fostering a workplace of belonging.

Acts with integrity by maintaining high standards of ethics, accountability, and transparency. Supports Walmart’s sustainability and community initiatives.

Delivers excellent customer service by making data-driven decisions, balancing priorities, and considering the broader impact on stakeholders. Strives for excellence through curiosity, resilience, and continuous improvement.

Offers competitive pay, performance bonuses, and comprehensive benefits, including health, retirement, paid time off, and educational assistance through Live Better U.

Minimum qualifications include at least 1 year of management experience with financial accountability, or equivalent work and supervisory experience, with additional requirements for specific certifications depending on the facility's product sales.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, supervising 20+ direct reports, and experience in performance management, mentoring, hiring, and firing.

Primary location: 2200 Wheatsheaf Ln, Philadelphia, PA 19137-1019, United States of America.