(USA) Store Lead

Walmart; Gainesville (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a General Manager where you will lead a team to deliver exceptional customer service and drive financial success. This role involves guiding associates, managing budgets, and fostering community relationships to enhance the store's presence. You'll promote a culture of excellence while ensuring operational efficiency and diversity. With a commitment to employee development, the company offers various benefits, including educational programs and comprehensive health coverage. If you're passionate about leadership and making a difference in the community, this opportunity is perfect for you.

Benefits

Medical Coverage

Vision Coverage

Dental Coverage

401(k) Plan

Company Discounts

Paid Time Off

Education Benefits

Short-term Disability

Long-term Disability

Life Insurance

Qualifications

• 1 year’s general management experience with financial accountability.
• Experience supervising associates and managing performance.

Responsibilities

• Directs customer service approaches and resolves issues effectively.
• Drives financial performance and manages budgetary goals.
• Supervises and develops management and hourly associates.

Skills

Customer Service

Financial Accountability

Team Leadership

Community Engagement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service, ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Builds relationships with associates to ensure proper feedback and answering questions or providing information to customers and associates.

Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved, assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales, creating and implementing plans to improve the financial performance of the facility, creating budgets to align with business needs, and analyzing economic trends and community needs for budget forecasting.

Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community, acting as the representative for the company, presenting the company’s perspective to various external organizations, following the company’s media guidelines, and promoting company-sponsored programs, events, and sustainability efforts to associates and the local community.

Directs facility operations by setting the standard for appropriate service levels, teaching and developing effective merchandise presentation, maintaining in-stock and inventory levels, and providing direction and guidance on executing Company programs and strategic initiatives.

Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness.

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, and supporting continuous learning.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application.

Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Minimum Qualifications...

1 year’s general management experience to include financial accountability.
2 years’ of college; OR 1 year’s retail experience and 1 year’s experience supervising 10 associates/employees; OR 2 years’ general work experience and 1 year’s experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

2900 Sw 42Nd St, Gainesville, FL 32608-2379, United States of America