(USA) Senior Technology Operations

Walmart; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

PTO and family leave policies

Education benefits (Live Better U)

Job summary

Walmart Bentonville is seeking a Staff-level technologist to translate business needs into executable technology experiences across CES-enabled workflows and AI content. You will own discovery through production readiness, configuring workflows, rules, and actions, while supporting Salesforce administration for CES experiences.

The role collaborates with Product, Engineering, Legal, and Policy teams to enable scalable, compliant changes across Walmart's tech surfaces.

Qualifications

• Bachelor's degree in Computer Science or related field
• Experience translating business requirements into configured technology solutions
• Experience taking tech implementations from discovery to production readiness
• Ability to identify dependencies and collaborate across teams
• Strong analytical, problem-solving, and communication skills
• Experience with Salesforce administration or CRM platforms
• Experience with AI-enabled technology and low/no-code tools

Responsibilities

• Translate business, operational, legal, and policy needs into configured technology experiences.
• Configure workflows, business rules, decision logic, actions, permissions, and LOB setup.
• Support Salesforce administration and configuration for CES business experiences.
• Build and maintain AI-first content supporting associates, customers, self-service, and AI.
• Lead technical discovery and translate requirements into executable tasks.
• Enable business onboarding from discovery through deployment and readiness.
• Identify cross-system dependencies and ensure scalable execution across CES surfaces.
• Partner with Product and Engineering for new capabilities, integrations, or APIs.

Job description

Position Summary

Position Summary... What you'll do...Role summary: Content Management executes CES business technology enablement across assigned businesses and programs, translating business, operational, legal, and policy needs into configured and executable technology experiences. This role serves as a hands-on technical business owner from discovery through production readiness, configuring workflows, decision logic, actions, AI-first content, and business rules across CES-owned capabilities. The Staff performs technical discovery, translates requirements, supports Salesforce administration and configuration, and enables business onboarding and deployment across associate, customer, and AI experiences. Working across Operations, Product, Engineering, Legal, Policy, and business teams, this role enables CES to implement business change through reusable configuration and structured content.

About the team

About the team: The Voice of the Advocate – Content Management team enables CES to translate business needs into executable technology experiences across associate, customer, and AI surfaces. The team owns business-side configuration of journeys, decision logic, actions, AI-first content, and business rules, while supporting Salesforce administration and business onboarding. Working across Business, Operations, Product, Engineering, Legal, and Policy, the team enables accurate, scalable changes at the speed of the business while reducing dependency on custom Product and Engineering development.

What you'll do

• Translate business, operational, legal, and policy needs into configured technology experiences.
• Configure workflows, business rules, decision logic, actions, permissions, and LOB setup.
• Support Salesforce administration and configuration for CES business experiences.
• Build and maintain structured, AI-first content supporting associates, customers, self-service, and AI.
• Lead technical discovery and translate business needs and dependencies into executable requirements.
• Enable business onboarding from discovery through configuration, testing, deployment, and production readiness.
• Identify cross-system dependencies and ensure accurate, scalable execution across CES technology surfaces.
• Partner with Product and Engineering when needs require new capabilities, integrations, APIs, or functionality.

What you'll bring

• 5+ years of experience in technology enablement, business systems, configuration, operations, or related technical functions.
• Experience translating business requirements into configured technology solutions, workflows, rules, or decision logic.
• Experience taking business technology implementations from discovery through production readiness.
• Experience identifying technical dependencies and working across business and technology teams.
• Strong analytical, problem-solving, and cross-functional communication skills.
• Experience with Salesforce administration, CRM platforms, workflow configuration, or low/no-code technology preferred.
• Experience with AI-enabled technology, automation, structured content, or orchestration preferred.

Benefits and Compensation

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

• Stock

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

Option: Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

805 Respect, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.