USA Senior Ocean Operations Specialist (ATL)

LX Pantos Americas; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K Plan with Employer Match

Life Insurance Plan (Employer paid)

Generous PTO and Holidays

Job summary

LX Pantos Americas in Atlanta seeks a USA Senior Ocean Operations Specialist to manage end-to-end ocean freight, imports and exports, coordinating with carriers, customers, customs brokers, and internal teams. The role demands 7+ years in ocean freight operations, and fluency in Korean and English.

You will oversee bookings, documentation, tracking, and billing support, ensuring timely, compliant shipments and high levels of customer service in a fast-paced environment.

Qualifications

• 7+ years of experience in ocean freight operations or international logistics.
• Fluency in Korean and English.
• Ability to manage multiple shipments and meet deadlines in a fast-paced environment.

Responsibilities

• Coordinate full-cycle ocean freight shipments for import and export.
• Manage shipment bookings with ocean carriers and service providers.
• Prepare and process ocean freight documentation (Bills of Lading, invoices, packing lists).
• Track and trace shipments, resolve delays and operational issues.
• Communicate with customers, carriers, customs brokers, and internal teams.
• Monitor milestones and maintain accurate shipment records in the system.
• Support billing, freight audit, cost verification, and invoicing activities.
• Ensure compliance with regulations and company procedures.
• Provide timely shipment updates and maintain high customer service.
• Identify operational challenges and recommend improvements.
• Assist training and mentor junior team members as needed.
• Collaborate with Operations, Sales, Pricing, and Customer Service.

Skills

Ocean freight operations

Freight forwarding

International logistics

Bilingual Korean/English

Shipment management

Documentation

Problem solving

Job description

The USA Senior Ocean Operations Specialist (ATL) is responsible for managing and coordinating end-to-end ocean freight operations, including both import and export shipments. This position plays a critical role in ensuring the efficient movement of cargo by coordinating with carriers, customers, customs brokers, and internal teams. The ideal candidate possesses extensive ocean freight forwarding experience, a deep understanding of international logistics operations, and the ability to independently manage complex and time-sensitive shipments in a fast-paced environment.

• Coordinate full-cycle ocean freight shipments, including both import and export operations.
• Manage shipment bookings with ocean carriers and transportation service providers.
• Prepare, review, and process ocean freight documentation, including Bills of Lading, commercial invoices, packing lists, arrival notices, and other shipping-related documents.
• Track and trace shipments to ensure timely movement and proactively resolve delays, exceptions, or operational issues.
• Communicate effectively with customers, ocean carriers, customs brokers, and internal departments to ensure smooth shipment execution.
• Monitor shipment milestones and maintain accurate shipment records within the company system.
• Support billing, freight audit, cost verification, and invoicing activities related to ocean freight shipments.
• Ensure compliance with company procedures, customer requirements, customs regulations, and applicable transportation and trade regulations.
• Provide timely shipment updates and maintain a high level of customer service throughout the shipment lifecycle.
• Identify operational challenges and recommend solutions to improve efficiency and service performance.
• Support process improvement initiatives and assist with training and mentoring junior team members when needed.
• Collaborate closely with Operations, Sales, Pricing, and Customer Service teams to support business objectives and customer requirements.

■ Required Skills

• 7+ years of experience in ocean freight operations, freight forwarding, or international logistics.
• Strong knowledge of ocean import and export operations, transportation processes, and shipping documentation.
• Fluency in both Korean and English (bilingual) is required.
• Ability to effectively communicate and coordinate with Korean-speaking customers, overseas offices, and internal stakeholders in a business environment.
• Ability to independently manage multiple shipments and prioritize competing deadlines in a fast-paced environment.
• Strong understanding of cargo movement, customs clearance processes, inland transportation, and supply chain operations.
• Excellent problem-solving skills with the ability to proactively identify and resolve operational issues.
• Strong attention to detail and commitment to operational accuracy.
• Strong verbal and written communication skills and the ability to build effective working relationships with internal and external stakeholders.

Pay range and compensation package

401K Plan w/ Employer Match

Life Insurance Plan (100% Employer paid)

Generous PTO, Paid Holiday, Floating Holiday

Equal Opportunity Statement

We are committed to diversity and inclusivity.